Job Standard for Site Reliability Engineer 1
How to use this Job Standard:
- The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
- Click “View in Google Docs/Download” and download to Word.
- Under Essential Functions you may add an additional 35%, specific to your department needs.
- Complete this standard before creating the job announcement and posting the position.
- This standard will be used as the new Job Description for the prospective employee.
- After hire is complete, insert Employee Name and PCN#
Site Reliability Engineer 1 Overview
- Work Type: Professional
- Job Code: 75304
- Pay Grade: P5
- FLSA Status: Exempt
- Career Level: Associate
- Family: Information Technology
- Function: Cloud Infrastructure Services
Focus on operational and developmental work. Tasked with responding to incidents, on-call, manual tasks and focuses on automating systems and services. This includes automating tasks related to web services organizations, account creation, service control policies, tagging policies, and assisting with multi-account policy changes.
Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.
Bachelor’s Degree or relevant professional experience.
Knowledge, Skills, and Abilities
- Knowledge of systems operations or software engineering.
- Experience with AWS or another major cloud hosting provider (Microsoft Azure, Google Cloud, or similar.
- Proficiency with at least one high-level language (e.g. Python, Golang, Powershell, etc.).
- Analytical, problem-solving, and decision-making skills.
- Some understanding of network theory e.g. TCP/IP, UDP, ICMP, etc., MAC addresses, IP packets, DNS, OSI layers, and load balancing.
- Excellent communications skills. Ability to present and explain complex technical concepts, problems, and solutions.
60% of Time the Site Reliability Engineer 1 must:
- Perform operational work responding to incidents, requests, manually applied changes and investigate issues within multiple cloud systems.
- Focus on innovating and handling large scale changes on a regular basis.
- Develop automation to push toward automatic, not just automated, systems and service.
- Create and manage monitoring tools, monitoring what’s necessary within systems and services.
- Create and leverage code delivery pipelines to deliver regular releases of changes into environments.
- Spend time troubleshooting and analyzing problems, approaching problems in a logical, process-oriented manner, and consider large systems and problems that have many moving parts.
- Collaborate with peers as well as investigation into new methods and practices.
35% of Time the Site Reliability Engineer 1
Determined by department needs
5% of Time the Site Reliability Engineer 1
Perform other duties as assigned
Work Environment and Physical Demands
Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.
Travel will be minimal and required when necessary for training and/or professional development specific. Travel, when required, would be within the U.S. and overnight.
Site Reliability Engineer 2
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.