Job Standard for Student Success Advisor, Senior
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- The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
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- update/change the purpose to add in department specific information,
- add key responsibilities to the 35% of the time, specific to your department needs,
- add a preferred qualifications section
- post the position using the business title
The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.
Student Success Advisor, Senior Overview
- Work Type: Non-Classified/Professional
- Job Code: 75486
- Pay Grade: P7
- FLSA Status: Exempt
- Career Level: Senior
- Family: Student Services
- Function: Student Activities & Services
The Student Success Advisor is an essential point of contact for admitted and enrolled students in the online program. Also partners with staff from the Enrollment and Student Success team in Extended Studies and academic departments to create a cohesive, transparent experience for online students from the time of inquiry to graduation.
Recognized subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers. Independently performs the full range of responsibilities within the function; requires deep job knowledge of area typically obtained through higher education combined with experience. Manages large projects or processes and problems faced are difficult and often complex; analyzes problems/issues of diverse scope and determines solutions. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Influences others regarding policies, practices and procedures.
Bachelor’s or Advanced Degree and 5 years of professional experience or equivalent relevant experience.
Knowledge, Skills, and Abilities
- Support and advise students through nuanced challenges that arise throughout the admission, onboarding, enrollment and graduation cycles.
- Train and mentor others to support unified efforts in student services and engagement.
- Create processes to efficiently serve students and track success. Evaluate effectiveness of work and revise approaches to reach desired outcomes.
- Perform in a manner that is reliable, dedicated, productive and exhibits strong self-initiative.
- Provide excellent customer service.
- Collaborate and negotiate to achieve a desired outcome.
- Handle difficult and sensitive situations, use sound, independent judgment within general policy and legal guidelines.
- Defuse tension in customer interactions, should it arise.
- Compose written material with a succinct, articulate message free of spelling or grammatical errors.
- Establish and maintain effective working relationships with and elicit cooperation from colleagues, members of external groups, and co-workers on complex issues.
- Communicate with stakeholders and staff at a distance (phone, email, virtual conferences) and in person.
- Utilize organization, communication and time management skills.
- Preserve confidentiality of sensitive information.
- Be detail-oriented with a high level of energy, integrity and enthusiasm.
- Be sensitive to the concerns and needs of diverse student populations.
60% of Time the Student Success Advisor, Senior must:
- Provide academic advising and support services for students enrolled in online program(s).
- Successfully onboard admitted students prior to the start of the first semester in the online program(s). Onboarding includes an orientation to Boise State and the academic program, selecting classes, registration, textbook ordering, and preparing for class start-up.
- Assist students in developing educational plans commensurate with student needs, interests and goals.
- Provide pre-enrollment advising to students considering full-time and part-time options
- Partner with the academic program leadership, faculty and career advisors to provide professional/career planning
- Track online program students, including the collection of relevant enrollment data, degree plan, advising notes, degree progression, benchmarks for completion and graduation.
- Discuss academic progress as it relates to degree requirements and student interests. Advise students at key points in time while students are enrolled to get a progress update, identify an appropriate degree path, point out critical future deadlines, and gather feedback regarding overall program experience.
- Coach students through academic difficulties, developing a growth mindset and improving academic beliefs and behaviors to achieve success.
- Interpret academic policy, rules and regulations of online program and university as needed. Problem-solve a variety of student related issues that will involve interpreting policies and procedures, fact-finding, communicating with field experts, creating options, and deciding final action.
- Coordinate with the academic program leadership, faculty and staff in the online program(s) to provide coordinated support and advising for the student.
- Demonstrate a high level of maturity and independent judgment when working with various constituencies to analyze and evaluate the needs of the student, accurately assess the situation, determine appropriate information and referrals, exercise discretion to resolve issues, and tailor the message to fit each unique situation.
- Support the enrollment, retention and graduation goals of the online program(s), Extended Studies and the University.
- Train, mentor and support other advising staff, departmental staff and members of the Enrollment and Student Success team.
- Be a functional expert for student services information related to admission, registration, application to candidacy, academic adjustments, academic appeals, application for graduation, graduation, credit transfer, degree requirements, academic success/support, tutoring, financial aid, fee payment, course materials/tests, counseling services and community resources. Coordinate relationships with service specialists as needed. Document and train others as needed.
- Take a leadership role in the overall documentation of student orientation, enrollment and degree progress tracking and develop best practices for tracking timelines, documentation methods and troubleshooting.
- Lead efforts to create a unified, intentional communication plan for enrolled and stop-out students.
- Encourage student feedback regarding overall program experience and utilize feedback for continued service, process and program improvement.
- Provide advice to the recruitment team and prospective students about university policies, programs of study and degree options. Utilize academic background, current enrollment, and courses maps to guide students with more nuanced academic backgrounds through the admission process and enrollment in a degree plan.
- Be fully informed of Boise State admission policies and procedures, understand common admission challenges/nuances and clearly communicate the intricacies of processes to prospective students and/or Student Success teams.
35% of Time the Student Success Advisor, Senior
Determined by department needs
5% of Time the Student Success Advisor, Senior
Perform other duties as assigned
Work Environment and Physical Demands
Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.