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Job Standard for Student Success Advisor

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Employee Name:

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How to use this Job Standard:

  1. The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
  2. Click “View in Google Docs/Download” and download to Word.
  3. Under Essential Functions you may add an additional 35%, specific to your department needs.
  4. Complete this standard before creating the job announcement and posting the position.
  5. This standard will be used as the new Job Description for the prospective employee.
  6. After hire is complete, insert Employee Name and PCN#

Student Success Advisor Overview

  • Work Type: Non-Classified/Professional
  • Job Code: 75069
  • Pay Grade: P4
  • FLSA Status: Exempt
  • Career Level: Intermediate
  • Family: Student Services
  • Function: Student Activities & Services

Purpose

The Student Success Advisor is integral in creating a cohesive, transparent experience for online students from the time of inquiry to graduation.  Works with students to enhance academic planning, student satisfaction, student persistence and retention.

Level Scope

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.  Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action.  May provide guidance and assistance to entry level professionals and/or support employees.

Minimum Qualifications

Bachelor’s Degree and 2 years of professional experience or equivalent relevant experience.

Knowledge, Skills, and Abilities

  • Ability to perform in a manner that is reliable, dedicated, productive and exhibits strong self-initiative.
  • Experience in providing excellent customer service.
  • Ability to collaborate and negotiate to achieve a desired outcome, to persuade and motivate others to pursue action.
  • Experience in handling difficult and sensitive situations, use sound, independent judgment within general policy and legal guidelines.  Defuse tension in customer interactions, should it arise.
  • Ability to assimilate and organize material and ideas to communicate effectively in a variety of forms.
  • Communicate virtually in a professional manner.  Compose written material with a succinct, articulate message free of spelling or grammatical errors.
  • Knowledge of and understand the online learning environment.
  • Establish and maintain effective working relationships with and elicit cooperation from colleagues, members of external groups, and co-workers on complex issues.
  • Ability to preserve confidentiality of sensitive information.
  • Ability to thrive in a dynamic atmosphere and manage multiple projects with competing deadlines.
  • Be sensitive to the concerns and needs of diverse student populations.

Essential Functions

Key Responsibilities

60% of Time the Student Success Advisor must:

  • Serve as an academic advisor for an online degree program. Assist students in course sequencing, registration, adding and dropping courses, university forms and paperwork.
  • Advise admitted students through an orientation to Boise State and the academic program, selecting classes, registration, textbook ordering, and preparing for class start-up.
  • Track and project student enrollment, degree plan, and degree progression.
  • Discuss academic progress as it relates to degree requirements and student interests. Advise students at key points in time while students are enrolled to get a progress update, identify an appropriate degree path, point out critical future deadlines, and gather feedback regarding overall program experience.
  • Coach students through academic difficulties, developing a growth mindset and improving academic beliefs and behaviors to achieve success.
  • Engage in intentional and continuous efforts to improve service to and coaching of students, which includes improving internal processes, procedures, resources and published content.
  • Interpret academic policy, rules and regulations of online program and university as needed.
  • Coordinate with the program coordinator, field advisors, faculty and support staff within the online program to provide coordinated support and advising for the student.
  • Demonstrate a high level of maturity and independent judgment when working with various constituencies to analyze and evaluate the needs of the student, accurately assess the situation, determine appropriate information and referrals, exercise discretion to resolve issues, and tailor the message to fit each unique situation.
  •  Maintain professional flexibility to accommodate rapidly changing processes, program information and priorities.

35% of Time the Student Success Advisor

Determined by department needs

5% of Time the Student Success Advisor

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.

Travel Requirement

Not applicable

Career Path

Student Success Advisor, Senior

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.

Disclaimer

Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.