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Job Standard for Student Success Manager

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How to use this Job Standard:

  1. The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
  2. Click “View in Google Docs/Download” and download to Word.
  3. Under Essential Functions you may add an additional 35%, specific to your department needs.
  4. Complete this standard before creating the job announcement and posting the position.
  5. This standard will be used as the new Job Description for the prospective employee.
  6. After hire is complete, insert Employee Name and PCN#

Student Success Manager Overview

  • Work Type: Professional
  • Job Code: 75278
  • Pay Grade: P8
  • FLSA Status: Exempt
  • Career Level: Manager
  • Family: Academic Programs
  • Function: Academic Support


The Student Success Manager is a critical member of the Extended Studies Enrollment and Student Success Leadership team and is responsible for enrollment, advising, student success, retention and graduation of online students.

Level Scope

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives

Minimum Qualifications

Bachelor’s Degree and 2 years experience or equivalent

Knowledge, Skills, and Abilities

  • Ability to conceptualize, organize, direct and successfully execute multiple project planning processes simultaneously.
  • Self-directed and imaginative in accomplishing objectives though tested methods but also demonstrating a willingness to innovate and take new approaches.
  • Proven experience in completing and balancing multiple work projects
  • Ability to provide exceptional student service
  • Ability to work effectively both independently and cooperatively as a member of a team.
  • Exhibit professionalism and integrity through excellent verbal and written communication skills
  • Demonstrates sensitivity to multicultural, socioeconomic, and regional differences among students and staff from diverse backgrounds.
  • Leading partnerships to facilitate change and promote action.
  • Ability to lead an institution-wide collaborative work group through the process of enhancing and/or changing a service.

Essential Functions

Key Responsibilities

60% of Time the Student Success Manager must:

  • Direct partnerships with academic departments to provide comprehensive advising, student services, and student support for online programs and online students.
  • Coordinate all services provided to current students admitted and enrolled in online programs.
  • Coordinate the tracking of online program enrolled students and delivery of timely reports on enrolled students.
  • Maximize efficient use of university systems and data.
  • Remain current in knowledge and understanding of Boise State advising best practices, state of Idaho policies and federal policies.  Specific examples include: FERPA (Family Rights and Privacy Act) and State Board of Education policies.
  • Partner with Enrollment and Student Success and eCampus Center leadership to communicate and support all Boise State University offices and entities to serve online students, respond to new customer concerns/questions and identify opportunities for improvement.
  • Train, mentor, and directly supervise Senior Student Success Advisor(s), Student Success Advisor(s) and Student Success Coach(es) who work with students admitted to and enrolled in online programs.
  • Works with supervisor to develop a professional development plan with annual goals to accomplish the plan. Actively pursue excellence, effectiveness, and efficiency.

35% of Time the Student Success Manager

Determined by department needs

5% of Time the Student Success Manager

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.

Travel Requirement

Not applicable

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.