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Job Standard for Student Support Training Specialist

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Employee Name:

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How to use this Job Standard:

  1. The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
  2. Click “View in Google Docs/Download” and download to Word.
  3. Under Essential Functions you may add an additional 35%, specific to your department needs.
  4. Complete this standard before creating the job announcement and posting the position.
  5. This standard will be used as the new Job Description for the prospective employee.
  6. After hire is complete, insert Employee Name and PCN#

Student Support Training Specialist Overview

  • Work Type: Professional
  • Job Code: 75619
  • Pay Grade: P6
  • FLSA Status: Exempt
  • Career Level: Intermediate
  • Family: Academic Programs
  • Function: Academic Support


This position will provide specialized, coordinated, and centralized support to units across campus that engage in undergraduate student academic support and persistence and degree attainment efforts. The incumbent will analyze, problem solve, collaborate, communicate, and connect academic support resources university-wide. This position will provide expertise, coordination, and training to faculty and staff.

Level Scope

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.  Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action.  May provide guidance and assistance to entry level professionals and/or support employees.

Minimum Qualifications

Bachelor’s Degree and 2 years of professional experience or equivalent relevant experience.

Knowledge, Skills, and Abilities

  • Ability to work independently and use reference manuals to develop proficiency with software or computer systems.
  • Good organizational, written and verbal communication skills in the preparation and presentation of results.
  • Good interpersonal skills
  • Able to effectively prioritize and work on multiple tasks with concurrent deadlines and demonstrate excellent time management skills and efficiency.
  • Ability to analyze and interpret data.
  • Knowledge of training practices and delivery methods.

Essential Functions

Key Responsibilities

60% of Time the Student Support Training Specialist must:

  • Develop and deliver paraprofessional academic support training and ongoing professional development which is valued and broadly utilized university-wide.
  • Supervise paraprofessionals directly employed by AASC.
  • Develop and deliver training for faculty and staff related to quality use of peer support and active learning initiatives.
  • Initiate and maintain partnerships with Academic and Student Affairs units to ensure effective, transparent and collaborative student support systems.
  • Connect providers of student-support services and leverage resources across campus to achieve improved student retention and graduation rates (e.g. initiate and lead working groups to implement actions that increase student retention and graduation)
  • Collaborate with faculty and CTL staff to advocate for/initiate changes to course curriculum involving undergraduate peer support and active learning strategies in classrooms

35% of Time the Support Training Specialist

Determined by department needs

5% of Time the Support Training Specialist

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.

Travel Requirement

Not applicable

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.