Job Standard for Systems Administrator 2

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How to use this Job Standard:

1. Click “View in Google Docs/Download” and download to Word.
2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
3. For the Job Posting you may;
   1. update/change the purpose to add in department specific information, 
   2. add key responsibilities to the 35% of the time, specific to your department needs, 
   3. add a preferred qualifications section
   4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Systems Administrator 2 Overview

• Person Group: Professional
• Job Code: 75285
• Pay Grade: P7
• FLSA Status: Exempt
• Career Level: Intermediate
• Family: Information Technology
• Function: IT Security

Purpose

Position will support existing department systems and processes, as well as perform development activities needed to integrate department specific hardware and software with existing campus and departmental IT systems and provide technical support for faculty, staff and students in all department-based technology. Position will be focused on continuous improvement in all aspects of job. Position is responsible for departmental data integrity and systems security and will serve as a liaison with OIT, other campus entities and vendors.

Level Scope

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.  Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action.  May provide guidance and assistance to entry level professionals and/or support employees.

Minimum Qualifications

Bachelor’s degree and 2 years of experience or equivalent professional experience. Prefer degree concentration in: Computer Information Systems, Management Information Systems, Computer Science, Technical Writing or Business.

Knowledge, Skills, and Abilities

• Ability to design, implement and troubleshoot solutions utilizing Microsoft Windows and Apple OS, various browsers, internet apps and computer diagnostic tools, MicroSoft Office Suite, Google Suite, Apple Suite, PeopleSoft Suite, Oracle and Unix, while adhering to all security protocols within a networked environment.
• Knowledge of and experience with relational database systems and SQL tools. Knowledge of and experience with the relationship between databases and other software and the interfaces necessary to facilitate a cohesive system.
• Requires knowledge and/or operation of ERP systems. Prefer experience in a higher education or government organization working with ERP systems.
• Knowledge of and experience with system documentation and organization.
• Knowledge of and experience with current technology and practices, including application and network security.
• Knowledge and experience with personal computer hardware, including processors, motherboards, memory, hard disks, optical drives and peripherals such as scanners, cameras, printers, external hard drives, etc.
• Strong communication skills (oral and written) and strong interpersonal and organizational skills, with a professional demeanor and strong personal ethics.  Strong time management skills, with the ability to take ownership and complete assigned tasks.
• Detail oriented, with strong problem solving skills and with the ability to anticipate and provide solutions that result in gained efficiencies in business processes and improved customer service.
• Ability to present and explain complex technical topics, problems and alternative solutions to interested parties of varying technical backgrounds.

Essential Functions

Key Responsibilities

60% of Time the Systems Administrator 2 must:

• Provide technical support for all departments technology to manage daily operation. Ensure integrity of data integration between department systems modules.
• Provide training and mentoring within the department.
• Troubleshoot and resolve issues. Identify when issues require assistance by OIT to resolve and complete required documentation.
• Research and recommend new functionality for reporting tools by exploring system-wide impacts, working with functional users to define current and future processes.
• Development of thorough testing plans for a variety of testing purposes including application testing for patchsets, software patchsets, service packs and unit/integration testing, application upgrades and implementation of new functionality. Coordinate with end users.
• As production critical issues occur, this position will test the technical resolution, in a test environment, before it can be introduced into the production environment.
• Develop, Prepare & Support Reports understand reporting needs on campus and identify the tools available for delivering that information. Perform analysis, expertise and recommendations regarding the use of available reporting tools including Nvision, data warehouse, query or Microsoft office products (Access, Excel, Word, etc.) to provide information and enhance procedural efficiencies.
• Provide development, implementation and ongoing support of reporting tools. Responsible for creating and maintaining reference materials for available reporting tools.
• Provide project management for implementation of new functionality and for process improvement projects on which you are the lead including develop project plan, comprising projected tasks, assignments, due dates, dependencies, accomplishments, and anticipated needs. Provide follow-up to monitor the progress of tasks and assignments to assure timely action, appropriate management support, and achievement of expected outcomes.

• Coordinate communication regarding scheduled and unanticipated system outages with peer departments in order to provide complete and relevant information to departments. Coordinate with end users regarding application testing of patchsets. Coordinate with OIT Security.
• Act as data steward for campus wide end users.
• Manage and oversee access to Windows server folders/directories. Vet and analyze new functionality, perform fit-gap analysis, and advise executive leadership on security upgrades. Conduct security audit; perform periodic testing on security profiles.

35% of Time the Systems Administrator 2

Determined by department needs

5% of Time the Systems Administrator 2

Perform other duties as assigned

Work Environment and Physical Demands

General Office – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. General office work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Travel Requirement

May be required to travel with overnight stays.

Career Path

System Administrator 3

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.

Disclaimer

Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are  contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.