Job Standard for Systems Engineer 2
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- update/change the purpose to add in department specific information,
- add key responsibilities to the 35% of the time, specific to your department needs,
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The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.
Systems Engineer 2 Overview
- Work Type: Non-Classified/Professional
- Job Code: 75539
- Pay Grade: P10
- FLSA Status: Exempt
- Career Level: Senior
- Family: Information Technology
- Function: Cloud Infrastructure Services
Maintenance and administration of an enterprise server-based computing system for the Office of Information Technology including but not limited to: system analysis, system administration, system improvements, and troubleshooting physical and virtual servers running on Nutanix AHV and VMware ESXi. It will provide second level support to help desk technical support staff and support servers and applications within the Boise State domain. This position works closely with users in deploying and improving server systems and identifying potential of computers for automating routine tasks, resolving problems or meeting objectives. It also performs day-to-day operational management of enterprise level server systems.
Recognized subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers. Independently performs the full range of responsibilities within the function; requires deep job knowledge of area typically obtained through higher education combined with experience. Manages large projects or processes and problems faced are difficult and often complex; analyzes problems/issues of diverse scope and determines solutions. May manage programs that include formulating strategies and administering policies, processes and resources; functions with a high degree of autonomy. Influences others regarding policies, practices and procedures.
Bachelor’s Degree or equivalents plus 5 years of experience.
Knowledge, Skills and Abilities
- Experience with Red Hat Enterprise Linux and/or Microsoft server platforms as well as networking.
- Experience with enterprise storage solutions. NetApp Clustered ONTAP experience preferred.
- Experience with VMware ESXi virtual server operating system.
- Experience with Hyper-Converged Infrastructure. Nutanix and AHV preferred.
- Experience with scripting languages such as Bash, Perl or Powershell.
- Experience with managing and troubleshooting enterprise backups systems. Commvault Simpana preferred.
- Experience in the deployment and management of enterprise server-based systems.
- Experience with cloud platform providers such as Amazon AWS, Microsoft Azure.
- Substantial knowledge of microprocessor hardware including processors, board components, and peripherals.
- Skilled in interpersonal relationships, teaching, planning and communication
60% of Time the Systems Engineer 2 must:
- Responsible for the administration and maintenance of enterprise server-based computing systems. Monitors operations and performance related to servers and storage systems to diagnose problems and develop a stable and reliable server platform. Have in-depth knowledge of computer hardware and various peripherals. Understand at an expert level what is going on at each level of the OSI model from the physical link to the application layer. Be able to analyze response time problems and take corrective action. Create operational procedures for server administration University-wide.
- Provides 2nd level support on server networking and file server operations to Boise State University Systems Engineers, System Administrators, Communication Engineers, Technical Support Specialists, Developer Analysts, Managers and Directors. Diagnose server hardware and software problems to develop a workable solution. Individual reviews and manages various software configurations/features including operating systems, networks and the interconnection of all these components to solve or prevent problems.
- Take a proactive approach to monitoring platforms and services, identifying and predicting problems prior to them developing into emergencies and reporting recommendations to management. This would include monitoring for usage, data volumes, memory load, software conflicts and security.
- Perform and monitor backups that provide data recovery of critical data in the event of system failure or disaster. Implement a backup plan on servers that conform to University policy 8020: Server Administration Standards.
- Maintain current professional certification at the industry standard level or at the Boise State level of OS deployment, whichever is more appropriate to fully support the enterprise server-based system.
- This position requires on-call support in the event of an emergency
35% of Time the Systems Engineer 2
Determined by department needs
5% of Time the Systems Engineer 2
Perform other duties as assigned
Work Environment and Physical Demands
General Office – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. General office work involves sitting most of the time, but may involve walking or standing for brief periods of time.
Server Equipment Maintenance – Occasionally lifting and racking (or un-racking) servers and server components weighing up to 35 pounds (NIOSH lifting limit). Occasionally working in a server control room in an environment with loud background noise.
On-Call – Requires on-call availability and may require working during non-business hours and on weekends.
May be required to travel to various locations on and off campus, possibly with overnight stays, for work, training or conferences.
Systems Engineer 3.
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbents must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.