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Employee Assistance Program

The Employee Assistance Program (EAP) is a free, confidential service that provides short-term counseling services to eligible employees and their families to help address personal and work-life issues. You may contact the EAP by phone to speak with a professional counselor who will listen to your concerns and guide you to the appropriate services you need. You may receive unlimited support by telephone, or go online to access timely, expert information on thousands of topics, including access to resource and referral information. BPA Health is the provider for EAP services for the State of Idaho.

You do not have to enroll in a medical plan to participate in the EAP. However, if you are enrolled in a medical plan, you may be able to maximize your benefits by accessing the free services of the EAP before using behavioral health benefits, which require you to pay a share of the cost.

Services Provided

The EAP’s licensed professional counselors are available to you and your family 24 hours a day, 365 days a year. Counselors can help with any situation that impacts your well-being including:

  • Family Problems
  • Substance Abuse
  • Stress/anxiety
  • Legal Concerns
  • Personal Relationships
  • Finances
  • Depression
  • Workplace
  • Grief
  • Aging
  • Anger Management
  • Abuse

Accessing Benefits

To access this benefit, simply call (888) 559-6556 or text (208) 336-4275 and identify yourself as a Boise State University employee. A member of the BPA Health Services Navigation Team can get you connected to a provider, answer questions or connect you with other resources. You and each of your immediate family members can receive up to five (5) free consultations per fiscal year. You may also access information online at and entering “State of Idaho” and “8885596556”.


Monday to Thursday, 8:00 a.m. to 6:00 p.m.

Friday, 8:00 a.m. – 5:00 p.m.

Crisis counselors are available 24/7.