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Publications

Publications

Which Performance Issues Are Impeding Progress? (6/1/2023) K. Dumesnil, C. Lewis, S. Villachica.  In Association for Talent Development.  At TD Magazine Article: Which Performance Issues are Impeding Progress
Streamlining processes is a cost-effective way to expand your capacity to meet your missions and strategic goals. Process mapping is a central technique to improve processes, helping you to identify—and eliminate—faulty processes and performance gaps.

Real projects for real community clients: Combining eService-learning and project-based learning (in press) Villachica, S. W., Giacumo, L., & Mammenga, J.. Chapter in the book, “Taking eService-learning to the next level: Addressing social problems in communities in times of crisis”, Stylus.

White Papers & Infographics

Rethinking Capacity Building in Nonprofit Organizations: Part 1 — Improving Core Processes (Posted 1/22/2025) Villachica, S. W., Marker, A. W., & Cordovez, A.
Where increasing nonprofit’s inputs and refocusing outputs are not sustainable long-term strategies for building capacity, improving core processes is. Process improvement can address a variety of issues that reduce mission capacity by reducing organizational costs, increasing efficiency, and improving effectiveness.

Article: Improving Core Processes

Rethinking Capacity Building in Nonprofit Organizations: Part 2 — Building Smarter Processes (Posted 5/29/2025) Cordovez, A., Marker, A. W., & Villachica, S. W.
Nonprofits face constant pressure from funders to increase their impact while keeping their administrative costs low. Over time, underinvesting in internal infrastructure can degrade organizational capacity to create impact. Instead of struggling to add more inputs, building smarter, more efficient and effective processes will help your funders support a sustainable balance between infrastructure development and service delivery.

Article: Building Smarter Processes

Link by Link: Strengthening Your Communication Chains (Posted 6/10/2024) Villachica, S. W., Byrd, D., & Johnson, J.
Learn how to strengthen the links in your communication chains to create more effective communications from the start.

Supporting the Change Journey: Part 1 – Stages of Change (Posted 8/6/2023) Dumesnil, K., Villachica, S. W., & Byrd, D.
Knowing where people are before and after each stage in the change process can also help you support your employees and volunteers in navigating the journey.

Supporting the Change Journey: Part 2 – Questions and Tactics (Posted 8/6/2023) Byrd, D., Villachica, S. W., &  Dumesnil, K. 
As a nonprofit leader, you can help your organization change by answering their questions and using tactics to support their change journey.

Creating Buy-In for New Ways of Doing Things (Posted 5/1/2023) Dumesnil, K., & Villachica, S. W. 
  Craft your pitch for changing the way your nonprofit operates based on the characteristics that can increase buy-in among your employees and volunteers.