Publications

Publications

Which Performance Issues Are Impeding Progress? (6/1/2023) K. Dumesnil, C. Lewis, S. Villachica.  In Association for Talent Development.  At https://www.td.org/magazines/td-magazine/which-performance-issues-are-impeding-progress
Streamlining processes is a cost-effective way to expand your capacity to meet your missions and strategic goals. Process mapping is a central technique to improve processes, helping you to identify—and eliminate—faulty processes and performance gaps.

Real projects for real community clients: Combining eService-learning and project-based learning (in press) Villachica, S. W., Giacumo, L., & Mammenga, J.. Chapter in the book, “Taking eService-learning to the next level: Addressing social problems in communities in times of crisis”, Stylus.

White Papers & Infographics

Supporting the Change Journey: Part 1 – Stages of Change (Posted 8/6/2023) Dumesnil, K., Villachica, S. W., & Byrd, D.
Knowing where people are before and after each stage in the change process can also help you support your employees and volunteers in navigating the journey.
>>> Article: Supporting the Change Journey: Part 1 – Stages of Change
>>> Infographic: Supporting the Change Journey: Part 1 – Stages of Change

Supporting the Change Journey: Part 2 – Questions and Tactics (Posted 8/6/2023) Byrd, D., Villachica, S. W., &  Dumesnil, K. 
As a nonprofit leader, you can help your organization change by answering their questions and using tactics to support their change journey.
>>> Article: Supporting the Change Journey: Part 2 – Questions and Tactics
>>> Infographic: Supporting the Change Journey: Part 2 – Questions and Tactics

Creating Buy-In for New Ways of Doing Things (Posted 5/1/2023) Dumesnil, K., & Villachica, S. W. 
Craft your pitch for changing the way your nonprofit operates based on the characteristics that can increase buy-in among your employees and volunteers.
>>> Article: Creating Buy-In for New Ways of Doing Things
>>> Infographic: Creating Buy-In for New Ways of Doing Things