IT Priority System
The IT Services priority system is divided into four categories with category 1 being the highest and 4 the lowest. Within these four categories there are sublevels of priorities.
1. Failures – Mission Critical Components
Servers
Teaching Consoles
2. Failures – Workstations/Work Stoppage
Faculty
Staff
Equipment Controllers
Student workers
3. New Installs
Servers
Workstations
Faculty
Staff
Students (Must be requested by faculty member)
4. Enhancements and updates
Servers
Workstations
Faculty
Staff
Students (Must be requested by faculty member)