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Health Services Works to Maximize Patient Satisfaction

Health Services, Health Clinic, Photo by Allison Corona

The College of Health Sciences’ Health Services has received results from nearly 1,050 respondents for their Patient/Client Survey for the 2018-2019 academic year.

Health Services works to support the educational mission of Boise State University by providing convenient, accessible and high-quality healthcare to the campus community. They strive to provide a wide range of comprehensive and integrated services on campus to students, faculty, staff and their dependents.

From the survey, Health Services was able to receive insight on patient and client demographics, the facilities’ most utilized services, overall patient satisfaction, and more.

From the 1,040 respondents, Health Services was able to recognize that 75 percent of their patients and clients are in fact, students. Additionally, survey results explained that medical, urgent care, nursing visits, and counseling were the top four services utilized during the 2018-2019 academic year for all groups including students, faculty, and staff.

Student receiving care from a provider at Boise State Health Services

Overall satisfaction was also measured using the survey and suggested that 94 percent of patient respondents recorded that they were either satisfied or extremely satisfied with their experience at Boise State’s Health Services. Satisfaction was also measured through specific experiences patients have when visiting Health Services such as scheduling, checking in, wait time, cleanliness/appearance of the facility, and provider responses to their visit. Similar to overall satisfaction, the survey results revealed that within all of these patient experiences, a majority of respondents responded positively with each area.

“The Patient/Client Survey for Health Services is crucial in helping us continue to provide patient-centered, high-quality healthcare to the Boise State campus community,” said Julia Beard, executive director for Health Services. “The results allow us to more successfully form a better idea of what type of patients we’re seeing, our most utilized resources, and how satisfied those patients are so that we can continue to work towards creating America’s healthiest learning environment.”

One of the ways Health Services is working to expand patient satisfaction even further is through their new Patient Portal, an online service that provides personalized and secure 24/7 access to portions of patients’ health records, access to patient forms, and the ability to communicate a response to their provider.

Learn more about Health Services and the Patient Portal.

-By Taylor Music