Strategic Enrollment and Retention Plan (SERP)
Boise State’s Strategic Enrollment and Retention Plan (2023-2028) is a key component of goal 1 of the Blueprint for Success university strategic plan: Improve educational access and student success. We call it the SERP, and it’s both a plan and an ongoing process for focusing on student access and success.
The SERP addresses two questions: How can we create more access to a Boise State degree, especially for Idaho students we’ve traditionally underserved? And once students have joined our community, what can we do to support each student to have a rich, high quality experience that leads to a degree?
Every interaction with a student is an opportunity to help a student feel heard and seen, to send a message that they belong at Boise State. We strive to provide a “Relationship-Rich Education” in which we extend a welcome to all our students and seek to connect them to faculty, staff and their peers when they apply, when they transition to being a student, and at each new opportunity for connection along their path to a degree
Every student’s pathway is unique and our environment seeks to intentionally support a wide variety of types of journeys. Student stories and experiences matter. We must center students and their needs by supporting wayfinding, communicating clearly, and proactively removing barriers to their progress.
While interactions with the university could be experienced by students as a series of transactions, we seek to help students find meaningful engagement all along their journey. This engagement will help students identify their goals for their education, reflect on their learning and growth, and form the foundation for a meaningful career and a commitment to making a “meaningful difference in the world around them.”