For a great online experience in Hopin our virtual event platform the recommendation is a minimum of 5mbps download and 2mbps upload speed. Ideally would be 30mbps download and 10mbps upload or higher for guaranteeing best quality. Click here for a speed test. Please close all additional tabs on your computer or device to help increase internet bandwidth.
Make sure you are using Chrome or Firefox and that your browser is fully up to date. Please avoid Brave, Safari, and Microsoft IE or Edge are not fully supported as they lack the support needed for live video events. Download Chrome onto your computer.
If there is constant buffering, it could be a sign that your browser is not up to date. If it is, flip to compatibility mode/view as the buffering could then be an indication for an insufficient internet speed. There is still buffering after going to compatibility mode? Then try to switch browsers and go into compatibility mode in that one.
We highly recommend that you participate and view the event on your computer. If you are using any mobile device you will have limited functionality within the event platform. Also, if using mobile devices please make sure you are using Chrome or Firefox. There is no way to call into the platform to just listen to the event. You must login via the internet.