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I Didn’t Know That: Duo Security Tips

Boise State University Choose an authentication method Send me a push Call me Enter a passcode Remember me for seven days

Last month, Boise State implemented multi-factor authentication using Duo Security to give an additional layer of security to our network. This basically just means that when you log in, Duo asks you to verify yourself via push notification, one-time passcode, or phone call. You’ve probably been getting used to it and we know that adding this extra step to logging in might be challenging. Here are a few tips to help make your Duo experience a little easier:

“Remember Me” Option

On the Duo Security window, before choosing a Duo authentication method, check the box next to “Remember me for 7 days.” Enabling this feature means, for a week, you won’t have to authenticate each time you log into a Boise State service that uses Duo.

The “remember me” option requires third-party cookies to be enabled on your web browser. (And, unfortunately, there are a couple versions of browsers and operating systems that don’t allow these cookies at all.) If this feature isn’t working for you, please contact the Help Desk to troubleshoot.

Set a Default Authentication Method

If you always choose the same authentication method, a push notification if you’re like me, save yourself a step by setting a default method:

  1. Log into the Duo Device Management Portal.
    Note: You’ll be asked to multi-factor when you log in (even if you’ve used the “remember me” option) to prevent unauthorized changes to your account.
  2. On the My Settings & Devices screen, click the drop-down next to “When I log in:” and change the selection to either automatically send a push notification (recommended) or automatically call the device.

Edit or Add a New Device

You can make changes to your enrolled device by logging into myBoiseState and going to the Duo Device Management portal. (The portal will show a “Page Not Found” error if you’re not logged into myBoiseState first.)

The edits allowed for enrolled devices are minimal. In some cases, it may be necessary to re-add your device by clicking the “+ Add another device” link.

Duo Mobile App

Our data shows most of you are already using the Duo mobile app; that’s great! If you aren’t, it is the fastest, easiest, and most secure way to authenticate. The app lets you tap to approve your login, getting rid of the need to enter codes. Download the free Duo Mobile app to your cell phone or tablet (App Store or Google Play Store).

To see the app in action, watch this short video:

If you need help with Duo Security multi-factor authentication, please contact the Help Desk at (208) 426-4357 or email helpdesk@boisestate.edu.

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