Marketplace eCommerce

• Marketplace is Boise State University’s official eCommerce solution. It utilizes Transact Campus to process payments.
• All university staff using Marketplace must complete the online Payment Card Industry (PCI) training prior to being granted access to Marketplace.
• Using Marketplace will help you in collecting payment for services, facilitate easy registration for your events or sell your products.
• Payment methods include credit cards (Visa, MasterCard, Discover) and electronic checks (ACH).
• Using Marketplace increases your responsibility to protect consumers’ information, adds business expenditure and increases your daily office procedures. For most departments, though, the added cost and responsibility are worthwhile.
• The credit card companies and the bank assess monthly merchant fees for all bank cards. To cover these costs, your department is charged a monthly fee of 3% of the amount of revenue collected during that month. This fee is charged to your department’s account by a journal entry. For returned Electronic Checks (ACH), there is a $25 return fee that your department is responsible for. Credit card chargebacks may also be your department’s responsibility.
• Shipping charges are calculated using a combination of a flat per order amount and/or a per-item charge.
• For taxable items sold via eMarkets, sales tax will be calculated using the current rate and displayed at checkout.
• For taxable items sold via Checkout, you will need to configure your business application to calculate sales tax using the current rate or account for the sales tax after the fact on the department transmittal.

Marketplace provides two eCommerce solutions – eMarkets and Checkout. eMarkets are used to facilitate event registration, collect payment for services or sell merchandise. Checkout serves as an online payment processor for third-party business applications.

Provide you with a self-contained online store. With eMarkets, you can create an online storefront, establish store-specific settings, products and perform all online store activities such as order fulfillment and reporting.

Provides you with a payment service for your third-party business application. The Checkout functionality focuses on the payment collection and payment reporting aspects of the process, whereas your business application provides the core business functionality.

• All employees who request reporting access to Marketplace must complete the online PCI training prior to access being granted.
• Provide the information necessary for Marketplace setup.
• Assist customers with using the eMarket and/or business application.
• Include a Marketplace Report showing totals for the day.
• Review and process requests for payment refund.
• Designate a primary contact who will be responsible for the eMarket or Checkout site and educate the employees in your department about university guidelines.
• Notify Tax Reporting of any new items added to the store; if it is a recurring conference, luncheon, etc. responsible for contacting Tax Reporting prior to opening registration for the event each year.
• Inform Tax Reporting if you are shipping items to the state of Washington (potential for more information needed for other states.)
• Incorporate the cost of doing business into the price of your goods and maintain sufficient funds in your account.
• Comply with all applicable university policies including, but not limited to, the Cash Handling and Information Privacy and Security policies.
• Manage your own Marketplace transactions, including requests for payment refund, ACH returns and credit card chargebacks.

• Process requests to use Marketplace, submitted through the Marketplace Application.
• Provide support of existing Marketplace accounts, handled by email at marketplace@boisestate.edu.
• Maintain system-wide settings shared by users and stores.
• Maintain security over user accounts.
• Maintain Marketplace website and documentation.
• Communicate system upgrades, outages and/or policy changes.

Process departmental deposits received from departments.

• Review sales tax implications of all stores.
• Continually reviewing implications of out-of-state sales (Boise State University is responsible for collecting and remitting sales tax to the state of Idaho and the state of Washington).
• Review UBIT implications of all stores.
• Remit monthly, quarterly and yearly sales tax payments and reports.

• Process daily departmental deposits for all Marketplace transactions including electronic checks (ACH).
• Assess monthly fees via journal entry.
• Process Negative Daily Balances.

Any university department or employee organization can request a Marketplace account by completing the Marketplace All-in-One Smartsheet form. After submitting the application, the Marketplace team will review your application and proceed with the construction of your store. While the team gets started on your store, this is a great opportunity to complete the online PCI training.

The project plan will include the following steps:

1. After your form request from the All-in-One Smartsheet is received, it is routed to approvers in the Treasury, Tax Reporting and GL Accounting departments here on campus. These approvers verify that your request is formatted correctly and will report revenue to the correct string.
2. The Marketplace team will create a first draft version of the store and send you a link to it along with login credentials for the testing environment and a testing document that you or your colleagues will need to complete. This step serves to ensure everything is set up correctly, but it will also help you familiarize yourself with the store system and how to perform different management actions, such as refunds.
3. When you are done with the testing document, you can send it back to the Marketplace team, who will review it to see if there are any other changes needed. Once everyone agrees that the store is ready, the Marketplace team will start the process of moving the store from the testing environment to the live environment.
4. Once the live version of the store is ready, the Marketplace team will send you a link to share with your customers. As long as the PCI training has been completed by everyone who was listed as needing access to reporting, the Marketplace team will also send out credentials to everyone for accessing the backend of the live store.

Running a Report for eMarket in Train (job aid)
Running a Report for eMarket in Production (job aid)

Voiding or Refunding a Transaction (job aid)

Transact Campus Departmental Deposit Demo (video)

Please visit the Marketplace Frequently Asked Questions page.

For support with eMarket setup or questions, email marketplace@boisestate.edu.

For support with sales tax questions, email taxreporting@boisestate.edu.

For support with accounting questions, email treasury@boisestate.edu or visit https://www.boisestate.edu/vpfa-treasury/.

For support with job aids, submit a ticket to the Office of Continuous Improvement using this service request form.