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Video Transcript – Your path to in-demand jobs in IT support | Google Career Certificates

Video Transcript

SPEAKER 1: Today, nearly every company relies on technology to run their business more efficiently, whether it’s for communication or coordinating customer orders. And companies that use tech need people to make sure it works today and for the systems of tomorrow, which is why IT support specialists are in such high demand. There are over 400,000 job openings in the IT field. The median salary in IT support is over $52,000. This is why we developed the Google IT Support Certificate to help jump-start your career in this in-demand field. Now let’s explore what IT support is all about. IT support is all about problem solving when things stop working as they should. IT support is responsible for setup and organization, overseeing systems and networks, and protecting from security breaches and viruses.

SERGIO: IT is a place where if the information and you know your foundations, you’re going to be able to achieve that career success you want. I just think when you look at the role that technology is playing in our daily lives, it just makes sense. And personally, for me, I love solving problems. I like being challenged. And technology gives you all those challenges, and there’s puzzles to solve.

SPEAKER 1: If you’ve ever been unable to log in, accidentally deleted important files, or stopped connecting to your printer, you’ve needed IT support.

CINDY: I think the most important skill is just to have a willingness to learn. You’re going to be dealing with a lot of stuff that you may only see the very first time, so you need to be able to think quickly on your feet and use troubleshooting methodologies to figure out, where is this problem, how do I solve it?

SPEAKER 1: In this certificate, you’ll learn to perform day-to-day IT support tasks. You’ll also learn how to provide end-to-end customer support and how to use industry standard systems. If you are a problem solver with good people skills and an interest in technology, enroll in the Google IT Support Certificate.