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Support for Faculty and Staff

The Boise State CARE team was created in fall 2011 because of campus incidents of concern and efforts by other institutions of learning to prevent tragedies. The CARE team has defined its mission as responding to reports regarding students, faculty, staff, and third parties who exhibit distressing, disturbing, or disruptive behavior that may pose a threat to themselves or the university, and to prevent acts of violence or self-harm (Policy 12050).

The campus community is encouraged to submit CARE alerts at If you are unsure if a CARE alert is inappropriate, it is helpful to ask yourself “could this behavior put someone (self or others) at risk?” If the answer is yes, then submit.

When a CARE alert is submitted, the CARE team reviews the information to determine the necessary response plan. In most instances, the CARE team brings in appropriate offices and campus/community personnel to assist with intervention and may work alongside the individual who submitted the alert to address their concern.

CARE alerts can be submitted anonymously; however, anonymous reporting often limits the team’s ability to respond. Additionally, even though the CARE team strives to maintain a high level of anonymity, confidentiality cannot be guaranteed. If you are worried about retaliation for submitting a CARE alert, please contact the Office of the Dean of Students at (208) 426-1527.

Support for Faculty and Staff

Regardless of an individual’s comfort level managing conflict, addressing behavior in the classroom can be stressful and often leads to faculty experiencing unanticipated issues around work performance, perceptions about students, and even their overall health and well-being. There are resources available to help support you.

Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) is a free, confidential service that provides short-term counseling to eligible employees and their families to help address personal and work-life issues. EAP promotes problem-solving and stress resilience through counseling, coaching, and consultation.

To access this benefit, simply call (888) 559-6556 or text (208) 336-4275 and identify yourself as a Boise State University employee. A member of the BPA Health Services Navigation Team can get you connected to a provider, answer questions or connect you with other resources. You and each of your immediate family members can receive up to five (5) free consultations per fiscal year. You may also access information online at and entering “State of Idaho” and “8885596556”.

Human Resources (HR)

Human Resources is available to consult with faculty to identify resources that may be of benefit based on their particular situation. The HR office is located at 2209 W University Dr., Capitol Village #3 and is open 8:00 a.m. to 5:00 p.m., Monday through Friday, except during scheduled closures. You can reach Human Resources at (208) 426-1616 or email at

Dean of Students

The Office of the Dean of Students is able to provide guidance on addressing distressing, disruptive and disturbing behaviors in the classroom, mediation of conflict, and guidance on removing a student from class using Policy 3240. Students can also be referred directly for support services, campus resource navigation, and for help understanding university policies and procedures. You can reach the Dean of Students Office at (208) 426-1527 or email at

Public Safety

The Boise State University Department of Public Safety operates 24 hours a day, 7 days a week. The security team is staffed with trained professional security and police officers. Boise State University security officers are first aid, CPR, and AED certified, and receive continual security training throughout the year. Boise State University contracts with the Boise Police Department (BPD) to provide police and security services to the university campus and community. The Boise Police Department is responsible for law enforcement, crime prevention programs, reporting criminal activity and crime-related problems on campus, and emergency response at Boise State University. Resources and services include:

Academic Colleges, Departments, and Programs

Those who serve in a director, chair, or dean role are often available to consult with faculty regarding their concerns and assist in developing a plan of support. The administrative staff in your program, department, or college is also knowledgeable about support services and can aid in connecting you to people or resources. Additionally, your colleagues and peers are a wealth of knowledge and support. Reach out to these people in your areas as you feel comfortable and as it feels appropriate based on the level of the concern or issue.

Center for Teaching and Learning

The Center for Teaching and Learning aims to support, promote, and enhance teaching effectiveness and to facilitate engagement in student learning. It offers consultations services (e.g., on managing hot moments, utilizing a new teaching strategy, etc.), observations, mid-semester assessments (MAPs), workshops, and other programming to support the use of evidence-based instructional practices. It fosters dialogue, scholarship, innovation, and excellence in learner-centered strategies.

Faculty Ombuds

Faculty ombuds is a neutral, informal source of assistance. There may be certain matters you wish to explore “off the record” or need information or informal advice. Perhaps you are facing problems for which formal channels need to be invoked, but you are not sure how they work or what are the implications of using them. There may be issues that have not been satisfactorily addressed or resolved despite your best efforts. The ombuds helps by listening, analyzing and clarifying the problem, facilitating dialogue as well as explaining university policies and procedures.

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