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Job Standard for Assistant Director, Ticket Sales

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Employee Name:

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How to use this Job Standard:

  1. The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
  2. Click “View in Google Docs/Download” and download to Word.
  3. Under Essential Functions you may add an additional 35%, specific to your department needs.
  4. Complete this standard before creating the job announcement and posting the position.
  5. This standard will be used as the new Job Description for the prospective employee.
  6. After hire is complete, insert Employee Name and PCN#

Assistant Director, Ticket Sales Overview

  • Work Type: Professional
  • Job Code: 73516
  • Pay Grade: P4
  • FLSA Status:  Non Exempt
  • Career Level: Associate
  • Family: Athletics
  • Function: Athletic Services


Responsible for the ticket office in the areas of incoming/outgoing customer service, supervision of employees, security and cash handling procedures, processing of season ticket orders and individual tickets transactions.

Level Scope

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.

Minimum Qualifications

Bachelor’s Degree or equivalent relevant professional experience.

Knowledge, Skills, and Abilities

  • High level of interpersonal skills
  • Strong verbal and written communication skills
  • Ability to multitask in a fast-paced environment
  • Critical thinking skills and ability to handle sensitive situations
  • Ability to work in a fast-paced environment with a flexible schedule, to include evenings, weekends, and holidays

Essential Functions

Key Responsibilities

60% of Time the Assistant Director, Ticket Sales must:

  •  Sell a full menu for all Boise State Athletics ticketed sports including; season ticket, mini-plans, group, and individual game tickets to include: Football, Men’s Basketball, Volleyball, Soccer, Women’s Basketball, Gymnastics, and Softball.
  • Build and consistently grow a pipeline of prospects through creative touchpoints that foster relationships and trust with potential partners
  •  Accepts telephone orders, enters ticket and donor information relating to each order into the computer ticketing system for various ticket packages and sporting events.
  • Build relationships with current fans and prospects to determine the best ticket plan for the customer needs.
  • Achieve and exceed weekly, monthly, and annual sales and touchpoint goals established by management
  • Demonstrate a tenacity and determination to achieve new business sales targets in traditional, creative, and innovative ways

35% of Time the Assistant Director, Ticket Sales

Determined by department needs

5% of Time the Assistant Director Ticket Sales

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.

Travel Requirement

Ability to travel locally is required

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are  contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.