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Work Plan, 2018-2019

Goal 1: Provide contextualized data and analyses to describe and evaluate the university

1.a. Continually increase the visibility and strengthen the understanding of the university and its performance

  • Publish and disseminate University performance on its Key Performance Indicators
    • University Strategic Plan KPI dashboard
    • Enrollment KPI dashboard

1.b. Expand usage of relevant supplemental data sources

  • Expand data/analyses available to departments
    • Retention & Graduation Rates
    • Faculty: Student Ratios
    • Workload Analyses
  • Develop analyses of Alumni Outcomes
    • University level “brain gain/brain drain”
    • 6-month employment rates of new graduates
    • Mapping majors to careers and dashboards

1.c. Maintain and expand communication channels to disseminate information

  • Improve communication to campus audiences
    • Write articles for campus distribution
    • Regularly share our work through college and division meetings
  • Create usable data and information (also 2.b.)
    • Improve the IE web presence
    • Deliver easy-to-use dashboards (also 1.a., 1.b., and 2.b.)

Goal 2: Proactively support others in using University data to its full benefit

2.a. Actively integrate data into annual campus priorities

  • Develop ways of finding out campus priorities
    • Serve on relevant committees and workgroups
    • Host external guests at IE staff meetings (also 4.b.)

2.b. Implement new strategies to help customers/consumers find answers to their data questions

  • Develop new data help resources
    • Data doctor sessions
    • Add a reporting map (searchable features) to the IE website (also 1.c.)
  • Provide data, information and reports that meet widespread needs (colleges, depts., and others)
    • Develop and launch IE Dashboard Portal
    • Deliver a series of new dashboards, including: Fate/Source, Pathways to Graduation, Enrollment Summary, University Quick Facts, Dept. Analytics Report, Alumni Outcomes
    • Develop new analyses/reports to support college Bronco Budget planning needs

2.c. Develop new methods to exchange knowledge and develop skills across analytical areas

  • Continue to strengthen data partnerships
    • Project-based work with BIRS (reporting, SLDS, data governance)
    • Pyramid migration
    • Involvement in HCM implementation project group/committees
  • Establish ways for others to connect to IE’s analytical work
    • Campus analyst meeting group
    • IE interest group

2.d. Increase data literacy among administrators, faculty, and staff

  • Make definitions and glossaries readily available
    • Data Cookbook habitability (adoption, use, etc.)
    • Linking Data Cookbook to more reports
    • Developing and posting usable project-specific glossaries on the website (e.g., Bronco Budget, DAR, etc.)
  • Improve communication about IE’s work (see 1.c.)

Goal 3: Improve quality of data and access to information produced by Institutional Effectiveness

3.a. Contribute to a collaborative and strong effort for data governance and quality

  • Invest in campus data governance/quality efforts
    • Provide leadership and staff resources to the Data Governance committee
    • Expand the survey sample guidelines to address faculty/staff
  • Expand the use of the Data Cookbook (also 2.d.)
    • Use features such as the workflow to make the DC more relevant
    • Continue to expand buy-in to make use more prevalent

3.b. Streamline the flow and improve the data in IE-supported systems

  • Improve the flow of data into IE-supervised systems
    • Faculty180 improvements (e.g., additional data uploads, navigation, increase faculty voice, etc.)
    • Implement Tableau summer data maintenance
    • Improvements to the course evaluation database
  • Enhance the quality and use of data from IE-supervised systems
    • Course evaluation item revision project

3.c. Identify potential efficiencies that would improve time to delivery for regular projects

  • Leverage technology to improve business processes
    • Use Access or other tools to manage data transformations
    • Data dump automation (also 3.b.)
    • Create vendor survey question spreadsheet database
  • Implement process improvements for PAR
    • Solicit feedback from reviewers; Consolidate feedback from departments
    • Complete 3-year review of process
  • Continue the re-assignment of course evaluation system management from IE to LTS

3.d. Continue to improve delivery and usability of data and analyses

  • Ensure usability
    • Usability (user) testing of reports & dashboards
    • Strategically align our projects website, dashboards, analyses
    • Clean-up and organize reports in the reporting tools
    • Create data request wizard (decision tree) so that users know where to go for data
    • Navigable, searchable, and accessible website (see also 1.c.)
  • Develop more analyses in available tools
    • Bronco Budget metrics/data
    • MyInsights reports
    • Department Analytics Report (new metrics, data)

Goal 4: Build and maintain organizational capacity and develop human resources within Institutional Effectiveness

4.a. Employ project management best practices

  • Improve the process for managing projects
    • Develop and outline basic methodology for projects (e.g., clearer process for assigning and prioritizing projects, utilize project start form and post-mortems, audience-specific deliverables, etc.)
    • Utilize the OIT Service Console for requests referred by Help Desk
  • Improve documentation and organization of project materials
    • Develop standard documentation format (e.g., template, map codes to projects, etc.)
    • Assign backups for regular and high-value projects
  • Organize electronic spaces
    • Attend to necessary organization of website files
  • Continue to evaluate timelines and due dates for routine analyses and other projects
    • Regularly review and update the Office Project Master Calendar
    • Ongoing prioritization and communication

4.b. Ensure each staff member is supported for participation in meaningful professional development

  • Ensure that each staff member can complete at least one professional development goal each year
  • Provide off-wide professional development
    • Host external guests at staff meetings (see also 2.a.)

4.c. Foster a work environment that supports employee wellness

  • Provide appropriate flexibility in working hours and locations
    • Create flexible schedule guidelines
    • Create guidelines for remote work
  • Continue to build group and personal development opportunities
    • Encourage walking meetings
    • Have periodic informal gatherings as a staff
    • Encourage staff to take time to reflect on their work
  • Make improvements to office spaces
    • Establish an annual office maintenance and cleaning checklist (e.g., air quality check)
    • Ensure ergonomic needs are met