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Rental Policies

Rental Policies

Refunds and Transfers

For rafts, kayaks, and/or canoes a 100% refund will be issued if the cancellation is made 7-days prior to the start of the contracted rental period. A transfer of fees can be made if cancellation is made 4-days prior to the start of the contracted rental period. This transfer can be used for future rentals in the Outdoor Rental Center and will remain on your household as a credit.

For all other equipment, a 100% refund will be issued if the cancellation is made 2-days prior to the start of the contracted rental period. No transfers will be made for other equipment if the contract is canceled less than 2-days prior to the start of the contracted rental period.

Forms of Payment

Full payment is required at time of rentals and/or reservation for all equipment. Rental payments can be made with a Visa, Mastercard, or Discover card, and payment is taken over the phone at time of reservation.

Late Returns

All rentals are due by 6:00pm on the contracted return date. Equipment returned after 6:00pm on the due date will be charged a late fee equal to half the daily fee. Any rentals returned the day after the due date will be charged a late fee equal to half the daily fee, plus a compounding daily rate for the number of days equipment is past due. All charges are based on the time that the equipment is in Renter’s possession, whether it is in use or not.

Damaged or Lost Equipment

It is the renter’s responsibility to check for flaws, defects, and damage prior to accepting the equipment. At the request of the renter, the rental staff will assemble and/or review equipment usage and condition at the time of rental pickup.

Please allow 30 minutes upon returning of equipment for staff to check over the equipment. Fees will be assessed by the staff for any equipment that is lost, stolen, dirty, damaged, and/or deemed un-serviceable. Damaged equipment fees may be reassessed by management up to five business days after return. The renter is responsible for paying the fees assessed by the staff.

Any fees left unpaid for more than 20 business days will result in a registration hold placed on a BSU student’s transcript. Non-students will be turned into a collection agency and the renter will be responsible for all collection fees.

Reservations

Equipment may be reserved up to six months in advance. Reservations may only be made over the phone by paying 100% of the total fee due at the time of the reservation. Please call us at 208-426-1946.