Courses and Requirements
Option #1 - In Person
The In Person Conflict Management Certificate is an on-campus, 13-credit program designed for students who are interested in skill development, dynamic experiences, and projects that allow them to grow in a safe and supportive community of faculty and peers. Conflict management is inherently interdisciplinary, so we will combine insights from many academic fields to help students gain confidence and mastery in managing conflict. Regardless of academic major, students will be primed to manage the human dimension of the world around them.
| Course Number and Title | Credits |
|---|---|
| CONFLICT/COMM/SOC 390 - Conflict Management | 3 |
| CONFLICT 401 - Negotiation | 3 |
| CONFLICT 402 - Mediation | 3 |
| Select 3 credits from the following courses: | 3 |
| CONFLICT 405 - Culture and Conflict | |
| CONFLICT 481 - Selected Topics | |
| CONFLICT 493 - Internship | |
| CONFLICT 494 - Workshops | |
| CONFLICT 495 - Connected Experiences in Conflict | 1 |
| Total | 13 |
| Students must complete all 13 credits with a grade of “C” or above. | |
Option #2 - Online
The Online Conflict Management Certificate is a fully asynchronous, 13-credit program designed for our fully only students who are interested in skill development and projects that allow them to grow in a safe and supportive community of faculty and peers. Conflict management is inherently interdisciplinary, so we will combine insights from many academic fields to help students gain confidence and mastery in managing conflict. Regardless of academic major, students will be primed to manage the human dimension of the world around them.
| Course Number and Title | Credits |
|---|---|
| CONFLICT/COMM/SOC 390 - Conflict Management | 3 |
| CONFLICT 413 - Mediation and Negotiation | 3 |
| CONFLICT 414 - Conflict Coaching and Facilitation | 3 |
| Select 3 credits from the following courses: | 3 |
| CONFLICT 405 -Culture and Conflict | |
| SPS 301 - Empathy and Engagement | |
| CONFLICT 495 - Connected Experiences in Conflict | 1 |
| Total | 13 |
| Students must complete all 13 credits with a grade of “C” or above. | |
Courses
| CONFLICT# | Course Title | Credits | Description |
|---|---|---|---|
| 390 | Conflict Management | 3 | Examination of the causes of conflict, conflict management theory, and conflict management techniques applied in interpersonal, intergroup, organizational, and community settings. Discussion and skill development through experiential learning will focus on such conflict management techniques as interpersonal management, mediation, arbitration, negotiation, and reconciliation. May be taken for credit in CONFLICT, COMM, or SOC but not from more than one department. PREREQ: Upper-division standing. |
| 401 | Negotiation | 3 | Negotiation is the theory and practice of communicating with others to achieve a goal. This class explores both competitive and cooperative approaches to negotiation and emphasizes skill development with a focus on negotiation planning and numerous negotiation roleplays. |
| 402 | Mediation | 3 | Students learn the theoretical foundations of negotiation and mediation, types of mediation, mediation models, mediation case work skills, and interpersonal communication skills for facilitating communication. Students will learn how to work as a third party neutral to facilitate mediation sessions between individuals in conflict. Students will engage in intensive skills development as they work with coaches and mediate simulated practice cases. |
| 495 | Capstone | 1 | This course offers students an opportunity to engage in reflection in relation to conflict management theory that stood out to them during their experience in the conflict management program. Students will research these areas and be encouraged to connect conflict management theory to their majors and future careers. Requirement: Senior standing. |
| Pick 3 credits from the following: | |||
| 405 | Conflict and Culture | 3 | This course will focus on the importance of culture in students’ everyday lives, and the ways in which culture interrelates with and effects conflict and communication processes. In an era of rapid globalization, being able to communicate across cultures is imperative in diverse workplaces and communities. Using discussions, this course is designed to increase student sensitivity to other cultures. Just as important, this journey increases students’ awareness of their own culture backgrounds, and the contexts in which they live and communicate. |
| 493 | Internship | 1 | Internships are a unique and exciting opportunity to develop practical skills as students while providing conflict management services to the community. Internships create a supported environment for students to grow in one of the following areas: mediation, coaching, or group facilitation. May be repeated for credit, maximum 3 credits. PREREQ: PERM/INST. |
| 494 | Workshop | 1 | This course offers students an opportunity to engage in reflection in relation to conflict management theory that stood out to them during their experience in the conflict management program. Students will research these areas and be encouraged to connect conflict management theory to their majors and future careers. PREREQ: CONFLICT 390, CONFLICT 401, CONFLICT 402. |