Marketplace

If your department would like to accept donations, please visit University Advancement. Donations can’t be accepted via an eMarket.

As you consider launching an eMarket, brainstorm on the following items:

• What products or services does your department want to sell?
  • Is there a quantity limit?
  • Are the goods tangible or intangible?
  • Does the customer need to receive a ticket or similar voucher to procure the service?
  • What sort of information do you need to collect from your customer? (i.e. shirt size, color preferences, etc.)
• What are the costs or cost savings for your department in moving to an eMarket?
• What sorts of images, text and logos would you like to include on your site?

Please allow a minimum of five business weeks to process all requests.

In addition to completing the Marketplace request form, requests needed sooner than five weeks require you to send an email to marketplace@boisestate.edu to confirm the work can be completed in your desired timeline. Your desired timeline cannot be guaranteed.

Credit card companies and banks assess monthly merchant fees for all bank cards. To cover these costs, your department is charged a monthly fee of 3% of the revenue collected during that month. This fee is charged to your department’s account by a journal entry. For returned electronic checks (ACH), your department is responsible for a $25 return fee. Credit card chargebacks may also be your department’s responsibility.

• Collecting membership dues
• Selling event tickets where the events do not require assigned seating
• Application fees or deposits
• Tangible products and services
• Simple registration

• Capturing detailed registration information (for this, the recommendation is to use Google Forms or Qualtrics in combination with Marketplace)
• Intricate website design
• Invoice payments
• Shipping charges

If your department would like to accept donations, please visit University Advancement. Donations can’t be accepted via an eMarket.

• Protect customer information.
• Provide the information necessary for eMarket setup.
• Assist customers with using the eMarket.
• Designate a primary “custodian” who will be responsible for the eMarket site and educate your department’s employees about university guidelines.
• Incorporate the cost of doing business into the price of your goods and maintain sufficient funds in your account.
• Comply with all applicable university policies.
• Manage your Marketplace transactions, including requests for payment refunds, ACH returns and credit card chargebacks.

Please reach out to marketplace@boisestate.edu and the Marketplace coordinator will schedule a quick 15-minute meeting with you to discuss your vision.

Please submit a Marketplace request form and allow a minimum of five business weeks to process your request.

In addition to completing the Marketplace request form, requests needed sooner than five weeks require you to send an email to marketplace@boisestate.edu to confirm the work can be completed in your desired timeline. Your desired timeline cannot be guaranteed.

Submit an eMarket Request

• Policy 6010: Cash Handling
• Policy 6340: Payment Card Industry Data Security Standard (PCI DSS)
• Policy 8060: Information Privacy and Data Security

All university staff using Marketplace must complete the online Payment Card Industry (PCI) training before being granted access to Marketplace.

A category is a group of items with a specific theme. For example: Spring 2024 Group Trip Registration where your items inside would be “General Registration”, “Student registration”, etc.

Store specific message to a customer. The most common custom messages that we update include page header, confirmation page information and receipt messaging. Custom messages will always appear for all items.

An individual in your department who is the primary contact for requesting eMarket changes and user access.

A simple online storefront that can establish store-specific settings, products and perform online store activities such as order fulfillment and reporting.

Please contact your department’s Business Manager if you are unsure about what FDCC to use for your store.

Any specific piece of merchandise, registration, etc. that you sell in your store is an item. Items include the Item Name, an Item Description and you can ask for references.

• An Item Name is a maximum 25 character easily distinguishable title such as “General Admission” or “Student Registration”.
• An item description is a maximum of 400 characters (including spacing) with no special characters or formatting. This is a good location for basic information such as what tickets include or where to park.
• Best practice is to avoid putting specific dates in the items and instead include them on your department website or event form. We can provide deep linking that will go directly to a specific item.

A shortened version of “PCI-DSS,” which stands for Payment Card Industry Data Security Standard. This is a set of comprehensive requirements for enhancing payment account data security.

• A reference is a question that is asked during the payment process. There are two types of references, global and store specific. A list of Global references that you can ask can be found here. These cannot be edited and will always be asked in the way shown in the picture attached.
• If you need a reference other than the Global references, please contact marketplace@boisestate.edu. These are store specific references and are only approved in specific cases.

Boise State’s preferred system for collecting credit card payments.

• Running a Report for eMarket in Train (Google Doc)
• Running a Report for eMarket in Production (Google Doc)
• Voiding or Refunding a Transaction (Google Doc)