BIRS partners with the Help Desk and Production Support to provide timely customer service and support.
Please see Frequently Asked Questions below for information on utilizing these teams for assistance.
Additional self-service resources and training tools include:
Start by visiting Boise State Reporting.
This dashboard allows quick access to Boise State’s more widely used reports and dashboards, along with links that will take consumers directly to the MyInsights reporting tool, the Data Cookbook, and other reporting resources.
More reporting options can be found in the reporting catalogs.
If you want to view reports beyond those found directly at Boise State Reporting, you will need to access the reporting catalogs.
There are two different catalogs:
OTBI: The reports and dashboards are developed directly from source tables and the data is real-time. Modifications to these reports and dashboards require a developer.
OAC: The reports and dashboards are developed using data that has been extracted from the source system, transformed, and loaded into data warehouse tables before being used in reporting tools. The reports and dashboards developed in this tool have self-service options so consumers can modify, slice, and dice the data, and save versions of reports to their own folders (titled ‘My Folder’) in the catalog.
(The data in OAC is not real-time, and there is versioned data available for student data. Some modifications in OAC may require a developer.)
1. Are you receiving an error or a ‘no results’ message?
2. Have you checked Boise State Reporting for scheduled outages or maintenance windows?
3. Have you used the report before and verified you have access to the data?
4. Are all required parameters and criteria selected and appropriate for the output?
5. Have you closed your browser and cleared the cache?
6. Submit a Help Desk Self-Service ticket to Production Support
After checking your report, please submit a Help Desk Self-Service ticket to Production Support. Production Support will check the OTBI/OAC models and the data load to determine where the data quality issue is occurring.
If everything matches the data source and the data source itself is incorrect, Production Support will escalate the issue to the data source team. The data source team may fix the issue or they may indicate an alternate option to meet your reporting needs.
If the data quality issue lies in the development of the report, and substantial development is required for the fix, the Production Support team will forward the ticket to the BIRS team.
If you have searched the Data Cookbook and Boise State Reporting and cannot find what you need, please submit a data request through the data request form on Boise State Reporting. Please review the Project Workflow on Our Services page.
If the report is not producing an error, and you would like to make a change or request an enhancement, submit a request through the data request form on Boise State Reporting. Please review the Project Workflow on Our Services page.
The Data Cookbook provides data definitions that may help better understand the data in a report. If you are unable to answer your questions using the Data Cookbook, please contact the department or data steward for the type of data you are consuming.
Yes. Boise State has Oracle Data Visualizer. For more information, contact the BIRS team at birs@boisestate.edu.