Office of Continuous Improvement and Bronco Hub Overview
Who is OCI?
The Office of Continuous Improvement (OCI) partners with University Financial Services, Human Resources and units across campus to support and maintain Bronco Hub.
Along with system support, the OCI team facilitates, consults and manages change initiatives and improvement efforts to streamline and increase business process efficiencies within University Financial Services business operations and Human Resources HCM (Bronco Hub) business operations.
What is Bronco Hub?
Bronco Hub is an integrated Oracle Enterprise Resource Planning (ERP) and Human Capital Management (HCM) cloud platform used for financial and HR transactions, such as:
-
- time cards,
- employee expense reimbursement,
- procurement requests,
- salary changes and
- employee data changes.
Once submitted, the majority of Bronco Hub actions route through the standard approval workflow.
Visit the Bronco Hub Training Portal for self guided training, job aids and other resources.
Our Purpose
Our purpose is to promote continuous improvement by seeking to achieve clarity, alignment and adoption. We attain this through process improvement projects, influencing vendor platforms for our customers, maintaining system stability and resolving issues, while providing awareness to impacted users.
OCI has five high level steps that include a unique set of activities.
Maintain Tools and Resources
- Identify risks and recurring issues
- Identify and document preventive action
- Perform preventive maintenance tasks
- Reassess the maintenance tasks
Resolve Issues
- Receive request
- Investigate and research issues
- Provide awareness and empower end users
- Test the resolution(s)
- Implement solution(s)
- Validate solution(s) work for requester
- Close the ticket
Identify Roadmap and Manage Projects
- Receive, prioritize and assign the project request
- Initiate prioritized projects
- Plan the project
- Execute the project
- Close the project
Consult and Facilitate
- Receive request
- Consult with requestor to plan discussion
- Facilitate discussion
- Provide notes and close request
Influence Vendor Platform and Customers
- Identify functional need
- Review opt-in functionality
- Advocate and collaborate requests with other institutions
- Collaborate with other campus departments
Meet the team!
Systems Analysts
The system analysts work to identify and resolve Bronco Hub system issues, implement new system functionality, move the university forward through system improvement projects and act as liaisons between the campus community and Oracle.
Process Improvement Analysts
The process improvement analysts work with UFS, HR and other partners in the campus community to move the university forward through process and system improvement projects with a focus on adoption.
Testing Manager
The testing manager partners with the campus community to coordinate quarterly Oracle patch testing and consult on testing strategy for changes to the Bronco Hub system.
Management Assistant
The management assistant works with OCI and UFS partners to ensure business operations are running smoothly.
Management
The management team works with OCI, in collaboration with HR and UFS teams, to strategically implement projects, effective issue resolution and influence vendors to support business processes.
View the Office of Continuous Improvement Organizational Chart in Google Docs.
UFS Value Words
- Team Oriented: accountable to and understands the dynamics of the team; works cohesively and inclusively to accomplish a common goal.
- Gets Things Done: prioritizes tasks and achieves the end goal.
- Continuous Improvement: intentional commitment to making things better every day.
- Ethical: honesty and integrity guide personal and professional behavior and judgment.
- Adaptable: adjusts to change, being flexible, versatile and cooperative.
- Problem Solver: identifies and understands the interrelated components of an issue and seeks to implement innovative solutions.
- Respect and Inclusivity: demonstrates care, concern and consideration for the perspective, needs and feelings of others.