Appointments Information and Policies
How to Schedule an Appointment:
- If you are experiencing a life threatening emergency please call 911!
- To schedule an appointment please call (208) 426-1459 (choose option 4) during our hours of operation. We recommend scheduling appointments when possible to reduce your wait time.
- We are now offering both in-person and telehealth appointments. Please call us at (208) 426-1459, or talk with your provider to see if your medical, counseling, or psychiatry appointment is appropriate for telehealth services via Zoom’s HIPAA-compliant platform.
Urgent Care
Urgent care is offered during our hours of operation for patients experiencing acute symptoms or illnesses. These are not scheduled appointments and therefore subject to a wait time dependent on the volume of patients being seen. It is based on a first come first serve basis.
Examples of common acute illnesses are:
- Cold and flu
- Headaches &Â sore throat
- Ear &Â sinus infections
Crisis Counseling
If you are experiencing distress and can’t wait for a scheduled appointment with a counseling provider, we have a crisis counselor available during our hours of operation. Clients may walk in or call the clinic at (208) 426-1459 and ask to speak to one of our crisis counselors.
Cancelling Appointments:
If you are unable to attend your scheduled appointment, please contact Health Services by phone (208) 426-1459 before your scheduled appointment. Since appointments are in high demand, your prompt cancellation will give another patient the opportunity to access timely healthcare services.
Late Arrival:
If you are more than 10 minutes late for your scheduled appointment, you may be asked to reschedule to ensure others are seen in a timely manner. Thank you for your understanding with this policy.
No-Show Fee:
If you miss an appointment and forget to cancel before your appointment time, you will be charged a no-show fee of $40.00.