Duo Security Multi-Factor Authentication

Login credentials are more valuable than ever and are increasingly easy to compromise. Over 90% of breaches today involve compromised usernames and passwords. Duo enhances the security of your account by using a secondary device to verify your identity. This prevents anyone but you from accessing your account, even if they know your password.

Duo Security multi-factor authentication is in effect for University applications such as myBoiseState, Google Workspace, Canvas, Zoom web client, VPN, PeopleSoft Campus Solutions and Bronco Hub.

When logging in, enter your username and password. After inputting your login information, Duo requires you to complete a method of second-factor authentication.

When logging in, enter your username and password. After inputting your login information, Duo requires you to complete a method of second-factor authentication.

The Duo Mobile app is the recommended method of enrollment.

It is the fastest, easiest, and most secure way to authenticate. The app lets you tap to approve your login, eliminating the need to enter codes. Download the free Duo Mobile app to your cell phone or tablet (App Store or Google Play Store).

Duo Mobile is a free mobile application (app) that you install on your smartphone or tablet to generate passcodes for login or receive push notifications for easy, one-tap authentication on your mobile device. It works with Duo Security’s multi-factor authentication service to make your logins more secure.

Download the free Duo Mobile app to your cell phone or tablet (App Store or Google Play Store).

No, there is an option to “remember me” for 7 days. Simply check the box next to “Remember me for 7 days” before you choose an authentication method.

If the “Remember me for 7 days” does not work as expected for your web browser, please contact the Help Desk.

Note: The “remember me” option does not work on classroom or kiosk computers, as these machines are reset each night.

Unfortunately, SMS and email are not available options for multi-factor authentication. Please use one of the methods described above.

No, a smartphone is not required. You may also register using a mobile number or landline number.

If you are unable to enroll using one of the methods above, please contact the Help Desk to learn more about obtaining a hard token.

Yes, you may enroll more than one device. Log in to myBoiseState and navigate to the Duo Device Management portal to add additional devices. (The portal will display a “Page Not Found” error if you have not logged in to myBoiseState.)

You may make changes to your enrolled device by logging into myBoiseState and navigating to the Duo Device Management portal . (The portal will display a “Page Not Found” error if you are not logged into myBoiseState first.)

The edits allowed for enrolled devices are minimal. In some cases, it may be necessary to re-add your device by clicking the “+ Add another device” link.

Duo collects a minimal amount of metadata about the user’s device, such as browser, operating system, and IP address.

Visit Duo’s website for more information, including a Privacy Data Sheet which contains a full list of data elements.

Yes, accounts with emeritus status are required to use Duo to log into University applications such as myBoiseState, Google Workspace (which includes email), Canvas, Zoom web client, VPN client, PeopleSoft Campus Solutions and Bronco Hub.

Calls to international numbers from Duo is limited. As a result, you may be unable to authenticate using the phone call option.

To avoid issues accessing your account, we recommend that you use the push notification or passcode option in the Duo mobile app (App Store or Google Play Store) or update your phone number in Duo to a United States number.

If you lose your phone or suspect it has been stolen, please contact the Help Desk immediately at (208) 426-4357.

For questions or additional information please contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or chat.