Duo Security multi-factor authentication for staff and faculty is now in effect for University applications such as myBoiseState, G Suite, Blackboard, Zoom web client, Campus Solutions, and Bronco Hub. Authentication is required for faculty and staff logging in from a location off-campus or without connecting to VPN first.
Boise State partners with Duo Security to provide multi-factor authentication. This service may also be referred to as “Duo.”
Multi-factor authentication adds another layer of security to our systems. It requires you to verify your identity using another method (like your mobile device) to prevent anyone else from logging into your accounts, even if they know your password.
Login credentials are more valuable than ever and are increasingly easy to compromise. Over 90% of breaches today involve compromised usernames and passwords. Duo enhances the security of your account by using a secondary device to verify your identity. This prevents anyone but you from accessing your account, even if they know your password.
As of September 15, Duo Security multi-factor authentication for staff and faculty is now in effect for University applications such as myBoiseState, G Suite, Blackboard, Zoom web client, Campus Solutions, and Bronco Hub.
Authentication is required for faculty and staff logging in from a location off-campus or without connecting to VPN first.
Yes, accounts with emeritus status are required to use Duo to log into University applications such as myBoiseState, G Suite (which includes email), Blackboard, Zoom web client, Campus Solutions, and Bronco Hub.
You can enroll in Duo in the following ways:
The Duo Mobile app is the recommended method of enrollment.
It is the fastest, easiest, and most secure way to authenticate. The app lets you tap to approve your login, eliminating the need to enter codes. Download the free Duo Mobile app to your cell phone or tablet (App Store or Google Play Store).
The Office of Information Technology adheres to the “Concept of One” as a strategic pillar; we align our IT systems to reduce duplication of effort and services. By encouraging and supporting the use of the Duo Mobile app for iOS and Android to approve logins through push notifications we can provide an optimal user experience for Boise State faculty and staff while ensuring our systems are safe and secure.
The vast majority of people find using the Duo mobile app to be the most convenient way to authenticate.
We understand your concern, and we know that adding this extra step while most are working remotely is especially challenging. That’s also why it’s critical to stay on top of security and add this additional layer of protection. That being said, the Duo Mobile app is the quickest and easiest way for you to authenticate. We hope you’ll try it out.
If you really don’t want to use Duo Mobile, you may enroll using any of the other methods listed above.
When logging in, you will still enter your username and password. After inputting your login information, Duo requires you to complete a method of second-factor authentication.
For VPN connections, when you see the screen similar to the one pictured, click in the Answer: field and enter your option (1, 2, etc.) then click Continue.
No, there is an option to “remember me” for 7 days. Simply check the box next to “Remember me for 7 days” before you choose an authentication method.
(Note: This option isn’t available for VPN connections.)
No, a smartphone is not required. You may also register using a mobile number, a landline number, or a security key.
Duo Mobile is a free mobile application (app) that you install on your smartphone or tablet to generate passcodes for login or receive push notifications for easy, one-tap authentication on your mobile device. It works with Duo Security’s multi-factor authentication service to make your logins more secure.
Download the free Duo Mobile app to your cell phone or tablet (App Store or Google Play Store).
Duo collects a minimal amount of metadata about the user’s device, such as browser, operating system, and IP address. Visit Duo’s website for more information, including a Privacy Data Sheet which contains a full list of data elements.
A security key, also known as a hardware token, may be purchased for you by your department for $45.
Please fill out a request form (link below) or contact the Help Desk for more information. To complete the form, log into Help Desk Self Service using your Boise State username and password. You’ll also need to provide your department account code for billing.
Note: The battery life of a security key is approximately two years. When the battery runs out, a new hardware token must be purchased.
Yes, you may enroll more than one device. Log in to myBoiseState and navigate to the Duo Device Management portal to add additional devices. (The portal will display a “Page Not Found” error if you are not logged into myBoiseState first.)
You may make changes to your enrolled device by logging into myBoiseState and navigating to the Duo Device Management portal . (The portal will display a “Page Not Found” error if you are not logged into myBoiseState first.)
The edits allowed for enrolled devices are minimal. In some cases, it may be necessary to re-add your device by clicking the “+ Add another device” link.
Unfortunately, email is not an available option for multi-factor authentication. Please use one of the methods described above.
If you lose your phone or suspect it has been stolen, please contact the Help Desk immediately at (208) 426-4357.
For questions or additional information please contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or chat.
