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OIT Services and Support

We specialize in a variety of IT services and support that go beyond the desktop, including project management, reporting services, research computing support, and networking.

Data for incidents and requests from the past six months

OIT Service and Support Metrics

Enterprise metrics are shared on a monthly basis for the Boise State community to understand what we’re doing and how well we’re doing. These metrics show us what we’re doing well and areas where we need to improve.

First Contact Resolution

First Contact Resolution

Customer Satisfaction

Customer Satisfaction

Average Time to Resolve Incident

Average Time to Resolve Incident

Number of Incidents by User Classification

Number of Incidents by User Classification

Number of Incidents by Priority

Number of Incidents by Priority

All OIT Services A to Z

Check out our A-Z index to report an issue or request service and support.

Can’t find what you’re looking for? Contact the Help Desk.

OIT A-Z Index

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.

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