About OIT

OIT areas include:

Accounts and access
User accounts, passwords, authentication, and access to university systems.

Help Desk and user support
Frontline support for troubleshooting, service requests, and general technology help.

Business Intelligence and Reporting Services
Dashboards, reporting tools, and institutional data support.

Cloud architecture and development
Development, integration, and support for enterprise applications and systems.

Enterprise technology and operations
Core computing infrastructure, servers, storage, and enterprise platforms.

Network and telecommunications
Campus Wi-Fi, wired network, and communication systems.

Information security
Security awareness, risk management, and protection of university systems and data.

Learning Technology Solutions
Support for Canvas, Zoom, and other instructional tools used in teaching and learning.

Testing Center
Proctored testing services supporting online courses, make-up exams, and certification testing.

Research Computing
Infrastructure and partnerships that support Boise State research.

Project Management Office
Planning, coordination, and delivery of IT projects across the university.

University Web Strategy
Web governance, WordPress support, accessibility, analytics, and search.

Salesforce platform
Administration, support, and development for Salesforce systems used across the university.

ServiceNow platform
Management and support of ServiceNow for IT services, workflows, and service delivery.

Business services
Billing and administrative support for selected IT services.

Communications
Content strategy, messaging, and campus communications related to IT services, updates, and initiatives.

Other services and areas

For a complete listing of all OIT services offered, visit our All OIT Services A-Z page.

OIT organizational chart