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OIT hours and contact information
Contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or use ServiceNow.
- Monday through Thursday, 7 a.m. – 10 p.m.
- Friday, 7 a.m. – 6 p.m.
- Saturday and Sunday, 10 a.m. – 6 p.m.
Please check our Hours and Contact Information page regularly as hours and modes of service are subject to change.
Numbers for January
Key metrics97%
Overall customer satisfaction rate
6,216
Total incidents and requests
84%
Incidents resolved on first contact
1
Critical incidents reported
113
High priority incidents reported
24%
Top percentage of incidents by category (Multifactor authentication)
OIT learning and engagement
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For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or ServiceNow.