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OIT hours and contact information
Contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or use ServiceNow.
Help Desk winter break hours
- Monday – Friday, 7 a.m. – 5 p.m.
- Saturday and Sunday, 10 a.m. – 5 p.m.
- Closed, Dec. 24 – Jan. 1
Operating hours are listed on our Hours and Contact Information page. Please check regularly as hours and modes of service are subject to change.
Numbers for November
Key metrics97%
Overall customer satisfaction rate
5,829
Total incidents and requests
89%
Incidents resolved on first contact
3
Critical incidents reported
100
High priority incidents reported
27%
Top percentage of incidents by category (Multifactor authentication)
OIT learning and engagement
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Need assistance?
For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or ServiceNow.