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Duo Security

Multi-factor authentication is required for students, faculty, and staff.

Boise State partners with Duo Security to provide multi-factor authentication. This service may also be referred to as “Duo.”

Multi-factor authentication adds another layer of security to our systems. It requires you to verify your identity using another method (like your mobile device) to prevent anyone else from logging into your accounts, even if they know your password.

How does it work?

  1. If you haven’t yet enrolled, watch for an email from Duo Security with the subject, “Duo Security Enrollment.” This email is legitimate and contains a link to enroll your phone, tablet, or other device. The email looks like this:
    Duo Enrollment email
  2. When you receive the email, click the link and follow the instructions to enroll. Enrollment is easy and step-by-step instructions (including a video demonstrating the process) are available in Duo’s online enrollment guide.

Frequently Asked Questions

Why do we need Duo?

Duo Enhances Security

Login credentials are more valuable than ever and are increasingly easy to compromise. Over 90% of breaches today involve compromised usernames and passwords. Duo enhances the security of your account by using a secondary device to verify your identity. This prevents anyone but you from accessing your account, even if they know your password.

Which services use Duo?

Applications Requiring Multi-Factor Authentication

Duo Security multi-factor authentication is in effect for University applications such as myBoiseState, Google Workspace, Canvas, Zoom web client, VPN, PeopleSoft Campus Solutions and Bronco Hub.

How does Duo impact the login experience?

Multi-Factor Authentication

When logging in, enter your username and password. After inputting your login information, Duo requires you to complete a method of second-factor authentication.

Duo push notification notice

Duo will remember your selection the next time you log in.

What are the options for enrolling?

Enrollment options

You can enroll in Duo using push notifications, a mobile passcode, or a phone call.

Duo multi-factor options

Duo Mobile Push Notifications

The Duo Mobile app is the recommended method of enrollment.

It is the fastest, easiest, and most secure way to authenticate. The app lets you tap to approve your login, eliminating the need to enter codes. Download the free Duo Mobile app to your cell phone or tablet (App Store or Google Play Store).

What is the Duo Mobile app?

Duo Mobile App

Duo Mobile is a free mobile application (app) that you install on your smartphone or tablet to generate passcodes for login or receive push notifications for easy, one-tap authentication on your mobile device. It works with Duo Security’s multi-factor authentication service to make your logins more secure.

Download the free Duo Mobile app to your cell phone or tablet (App Store or Google Play Store).

Do I have to use Duo Security every time I login?

Remember Me Option

No, there is an option to remember your device. If you confirm you’re the only person who uses the device, Duo will remember your login information for 7 days.

Duo device recognition screen

Note: This option does not work on classroom or kiosk computers, as these machines are reset each night. It also does not work with incognito windows.

Can I use SMS or email as an enrollment option?

SMS or Email Enrollment Option

Unfortunately, SMS and email are not available options for multi-factor authentication. Please use one of the methods described above.

Do I need a smartphone to use multi-factor authentication?

No Smartphone Required

No, a smartphone is not required. You may also register using a mobile number or landline number.

If you are unable to enroll using one of the methods above, please contact the Help Desk to learn more about obtaining a hard token.

Can I enroll more than one device?

Multiple Enrolled Devices

Yes, you may enroll more than one device. Log in to myBoiseState and navigate to the Duo Device Management portal to add additional devices. (The portal will display a “Page Not Found” error if you have not logged in to myBoiseState.)

How can I make changes to my enrolled device?

Edit Enrolled Device

You may make changes to your enrolled device by logging into myBoiseState and navigating to the Duo Device Management portal . (The portal will display a “Page Not Found” error if you are not logged into myBoiseState first.)

The edits allowed for enrolled devices are minimal. In some cases, it may be necessary to re-add your device by clicking the “+ Add another device” link.

What data does Duo collect?

Duo Privacy Information

Duo collects a minimal amount of metadata about the user’s device, such as browser, operating system, and IP address.

Visit Duo’s website for more information, including a Privacy Data Sheet which contains a full list of data elements.

Do emeriti need to use Duo?

Emeriti Accounts and Duo

Yes, accounts with emeritus status are required to use Duo to log into University applications such as myBoiseState, Google Workspace (which includes email), Canvas, Zoom web client, VPN client, PeopleSoft Campus Solutions and Bronco Hub.

Can I use an international phone number with Duo?

International numbers

Calls to international numbers from Duo is limited. As a result, you may be unable to authenticate using the phone call option.

To avoid issues accessing your account, we recommend that you use the push notification or passcode option in the Duo mobile app (App Store or Google Play Store) or update your phone number in Duo to a United States number.

What if I lose my phone?

Lost Phone

If you lose your phone or suspect it has been stolen, please contact the Help Desk immediately at (208) 426-4357.

Contact the Help Desk

Questions and Assistance

For questions or additional information please contact the Help Desk at (208) 426-4357,, or chat.