Zoom Phone
To get started, sign in to Zoom on your desktop and click on the Phone icon, or download the mobile app.
Features and benefits
- Apps for mobile and desktop: Simple to use and completely integrated apps for Mac, Windows, iOS & Android
- Call blocking: Manage personal call blacklists to block unwanted calls automatically
- Call conferencing: 3-way ad-hoc conference calling allows users to quickly add a third caller to an in-progress phone call
- Call delegation: Assign other users to make and receive calls on your behalf
- Call transfer and forwarding: Easily route calls to the right person anytime and anywhere
- Cloud recordings: Automatically store recordings of calls and meetings for 180 days (all calls are not automatically recorded; only calls that are recorded with the caller’s full awareness are stored)
- Phone queues: Available to help support your business operations needs
- Send and receive texts with SMS: Reducing the need to use personal cell numbers for quick, professional communications
Voicemail
Manage voice messages and receive voicemail transcripts and notifications on any device with the Zoom softphone. Visit Zoom Support for more information.
The base service provided for faculty and staff is a softphone, but departments can purchase a Poly Phone for the employee as an accessory. Learn how to setup and access your Poly Phone voicemail PIN below.
Access your voicemail
Dial *86 to access your voicemail messages.
Create your voicemail PIN (first-time user setup)
- Go to boisestate.zoom.us and sign in.
- Click on Phone in the left-hand Column.
- Here, you will be prompted to create a 6 digit PIN. Once entered, select Setup to save.
Reset or view your voicemail PIN
- Go to boisestate.zoom.us and sign in.
- Click on Phone in the left-hand Column.
- Click Settings and scroll down to the “Desk Phone” section.
- To the Right of PIN Code click Show or Edit.
- Update your 6 digit PIN. Click Save.Â
To update voicemail PINs and settings for common area phones , contact helpdesk@boisestate.edu.
Frequently asked questions
Zoom phone questions
What should I do after my Zoom Phone is setup?
Once your account is setup, you will see a Phone icon in your Zoom app and may begin using Zoom to make and receive calls. We recommend visiting the Zoom Support website or watching the Initial Zoom Phone Setup tutorial to get started.
What do I need to use Zoom?
Check out Zoom’s minimum system requirements for details.
- Computers:Â Windows, macOS, and Linux requirements
- Tablets & Mobile Devices:Â iOS, iPadOS, and Android requirements
Do I need to install the Zoom app?
We recommend Zoom’s web portal for configuring most Zoom settings and the Zoom app for the best meeting and call experience.
Visit Boise State’s Download Center to download the Zoom desktop client app to your desktop or laptop. Make sure to select the SSO option when signing in.
For mobile devices, search for “Zoom” in your device’s app store and install the app.
General phone questions
How do I order a headset for Zoom Phone?
OIT recommends using a headset to improve the Zoom Phone experience. Alternatively, you can use the Zoom App on your cell phone and answer calls via your cell phone.
OIT has a few low-cost options available for department purchase. Both Poly and EPOS make great wired and wireless headsets in a variety of styles, so you can find one that works for you.
For assistance with selecting the right headset for your needs, contact OIT Procurement at procurement_oit@boisestate.edu.
Is there a cost to my department?
Zoom Phone licenses are free during the 2025-2026 fiscal year.
If an employee elects to order a physical handset for use with Zoom Phone, then there is a one-time charge for the cost of the handset (see below). However, handsets are entirely optional.
How do I request Zoom Phone?
You can submit a Zoom Phone request through ServiceNow by clicking on Order Something > Order Phones > Zoom Phone & eFax Service Request. Enter your contact information, choose Zoom Phone from the dropdown list, and click Order Now.
Alternatively, you may request Zoom Phone by contacting the Help Desk at (208) 426-4357 or helpdesk@boisestate.edu.
Can I request a common area phone?
A common area phone is a desk phone that is not personally assigned to a user and is instead assigned to a location for multiple users. Common area phones are typically located in shared spaces like lobbies, reception areas, or front desks. They do not include advanced features such as contacts, voicemail, or calendars, which are usually associated with individual phones.
A request for a common area phone can be submitted in ServiceNow. Each request will be reviewed and is subject to OIT approval. Common area phones are replaced at no cost to the department.
Can I request a desk phone?
Yes, a desk phone can be ordered and paid for by your department via a ServiceNow request by clicking on Order Something > Order Phone. The desk phone will then be owned by your department and your department will have to pay for any future replacements or repairs.
A department may not purchase desk phones from a third party like Amazon or other online vendors.
Need assistance?
For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or ServiceNow.