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Upcoming WebinarsDateSpeaker(s)
ISPI Bay Area / Boise State Chapter

Universal Design for Performance Improvement


In this interactive online session, Tonya Thomas walks participants through the application of Universal Design for Learning (UDL) principles to performance improvement and execution strategies, pulling examples from her own rich experience as both educator AND learner over her career of +20 years. Participants will be exposed to concepts, power techniques, and #techtoolz that assist with making performance interventions more "sticky," more actionable, and—most importantly—more inclusive.


Participants will:

- Describe the foundational tenets of UDL and how this framework applies to performance support

- Take stock of the various ways their workplace supports the incorporation of UDL for performance issues

- Using provided UDL reference tools, outline ways to apply UDL for performance to real-world performance issues

Tonya V Thomas is an education technology, design, and multimedia communications leader and equity activist with nearly 25 years of experience in process improvement, project management, training and human performance support, productivity consulting, public speaking, group facilitation, web development, information systems, PR and corporate communications, leadership development, data management, business development consulting, and non-profit operations management. She has successfully led change for healthcare, academic, non-profit and Fortune 500 companies.

She holds a BS in Instructional Design from Walden University, and an MA in Educational Technology from The University of Michigan. In addition to being principal, lead consultant, and Chief Effectiveness Officer at EduTechDiva Enterprises, LLC, she is also a full-time project manager/senior business systems analyst and adjunct professor in communications and business administration at Wayne State University.
Noon (mountain)
Tonya V. Thomas
Anchored in Your ID Brand

Are you looking to re-brand your ID/HPT/LX/EX/UX consultancy? Are you looking to brand yourself for your first job search? Maybe your next job search? First impressions matter, especially when it comes to your brand identity. In this session, you’ll learn about why a brand identity is important, the process to develop a brand, what clients say about branding, and how your branding elevates your presence both as an internal and external resource. Join Dr. Giacumo, Dr. Steiha, and our guest, Vanessa Alzate. Vanessa Alzate is an experienced ID/HPT consultant who is highly knowledgable on how to initiate your first or next brand.
09/23/2020Dr. Lisa Giacumo

Dr. Vicki Stieha

Vanessa Alzate
Webinar ListDateSpeaker(s)
Project Management and the Instructional Designer

Are you wondering what you need to know about project management as an HPT/instructional design professional? Our very own Lisa A. Giacumo, an OPWL assistant professor weighs in with 3 other experienced project management experts in this recorded webinar. In this webinar, panelists share their experience with project management and offer recommendations for instructional designers interested in leading projects. Other speakers include Robert Maribe Branch, Shahron G. Williams van Rooij, and Ginu Easow.
9/10/2020Dr. Lisa Giacumo
OPWL networks: Relationships matter in your ID/HPT career

Are you curious about what you could be doing to build your ID/LX/HPT professional network? Join us to learn why networking is important in our field, how to do, and what it can do to help meet your career development goals, and land your next gig or permanent position. Dr. Lisa A. Giacumo has gathered a diverse group of OPWL alumni and current student panelists with experience working in corporate, university, and military contexts. These professionals are in their early, mid, and late-career journeys. They will share their networking behaviors, strategies, outcomes, and lessons learned. Let's get connected!
05/21/2020Dr. Lisa Giacumo with panelists
Survey Design 101: Crafting Effective Response Scales

You, as a performance improvement professional, would likely use self-administered survey questionnaires to collect data and make evidence-based decisions. How do you put together your survey questionnaires? What type of response scales are available for you? Which response scales should you use and why? Are they designed to provide you with the type of data you intended to use? Our presentation will help you develop survey questionnaires with evidence-based survey design principles.
5/21/2020Douglas Hutchinson

Jennifer A. Shamsy

Dr. Seung Youn (Yonnie) Chyung
How to network into freelance ID/LX/HPT jobs and maybe more permanent positions too

Are you curious about what you could be doing to build your ID/LX/HPT professional network? Join us to learn why networking is important in our field, how to do, and what it can do to help meet your career development goals, and land your next gig or permanent position. Dr. Lisa A. Giacumo has gathered a diverse group of ID/LX/HPT panelists with experience working in corporate and university contexts, from her own online social media networking activities. These professionals are in their early, mid, and late-career journeys. They will share their networking behaviors, strategies, outcomes, and lessons learned. Let's get connected!
05/01/2020Dr. Lisa Giacumo with panelists
Blended Solutions, Part 2
A Talking Shop Webinar with John Lazar and Daniela Robu

In Part 1 of this webinar, we discussed the science and art in practical terms of conducting performance improvement in organizational settings. In Part 2, we shall discuss a case study one of us continues to engage in her organization. It will not only illustrate the blended solution distinction and effective stakeholder management during the sales cycle and implementation process, it will also describe some of the issues involved in ongoing adoption of what has become a successful culture change initiative.
4/14/2020John B. Lazar

Daniela Robu
Blended Solutions, Part 1
A Talking Shop Webinar with John Lazar and Daniela Robu

As we learn about how to improve performance in organizational settings, it’s easy (or at least easier) to look at the discrete parts of the process and understand each of them in isolation. The science and art of this work is to put the parts together in a logical, coherent and compelling way so decision makers say “yes” to your proposed interventions and other stakeholders are motivated to change and improve. Working from a commonly used model of performance improvement, we discuss the challenges of doing good work throughout the process. This will include considering when to use a team approach, when a blended solution might be appropriate, and how to sell your proposal. We shall discuss some of the key issues that we have encountered as practitioners and how to anticipate and plan for them.
4/7/2020John B. Lazar

Daniela Robu
Designing your higher education course to gain maximum engagement from all students

Do you feel energized about the ideas of diversity, inclusion, and equity in the classroom, but not know where to start? In this session, join Lynette Yarger and Chris Gamrat to learn more about inclusive teaching and course design in this interactive session. We will discuss actionable practices and considerations, and briefly elaborate with examples for your course design and instruction. We will then have time to reflect and write a vision of how instructors could use information/ideas presented in a particular course and follow up with paired discussions. The session will conclude with a whole group discussion of what participants learned/want to share.
2/21/2020Dr. Chris Gamrat

Dr. Lynette Yarger
Critical Pedagogy & Instructional Design & Technology: A Dialectic Toward Equity & Inclusion

This webinar introduces key concepts and premises of critical pedagogy, explores tensions and resonances between critical pedagogy and instructional design & technology (IDT), and suggests an initial praxis-based approach toward reconciling our work in IDT with critical pedagogy. Reconsidering our work through a critical pedagogy lens provides powerful opportunities to increase our understanding of systems and structures that we are conditioned not to see, that we may have believed are beyond our power to modify, or that we may have dismissed as beyond our proper role to engage, and can help us recognize the indivisibility of culture, learning, and technology in the ethical practice of instructional design and technology.
1/24/2020Dr. Amy C. Bradshaw
Cross-cultural interviews and surveys: 7 Guidelines for ethically collecting valid data across unfamiliar cultures

Conducting interviews and surveys in a cross-cultural setting is increasingly common for researchers, instructional design practitioners, and human performance technology (HPT) practitioners. Planning to conduct interviews and surveys in a culture that the professional may not be familiar with requires additional ethical and methodological considerations. Without taking additional precautions, one can exacerbate any number of risks such as collecting invalid and unreliable data, misinterpreting data, further marginalizing minority group members, extending project timelines, exceeding project budgets, and/or experience other unintended consequences. In this presentation, we draw from published scholarly works on cross-cultural interviewing practices across disciplines to develop evidence-based practical recommendations professionals can utilize in their own cross-cultural projects where this kind of data collection is needed.
12/19/2019Dr. Lisa A. Giacumo

D'Jeane T. Peters
Evidence-based Onboarding Practices: Talking Shop with Don Kirkey

Onboarding is a hot topic these days – for good reason. But what passes for onboarding “wisdom” is often counterproductive. Many organization’s onboarding programs are focused on logistics and HR paperwork or endlessly repeat what has always been done for onboarding. But there are decades of research in organizational psychology about what works in onboarding, and most of it is ignored in corporate America. The first few days on a new job have a powerful impact on engagement and performance that lasts for years. Join us as we explore how incorporating some of these ideas into your onboarding programs can significantly improve employee retention and engagement.
10/16/2019Dr. Don Kirkey
Best Practices for Exploring Culturally Responsive Teaching and Design in the Online Environment

This webinar aims to: highlight the importance of social presence in the online classroom, demonstrate the direct connection between course design and online presence/interaction, describe ways social presence can be impacted by cultural identity and differences, and theorize culturally-responsive instructional design strategies and methods to enhance social presence online, thereby enhancing quality online learning opportunities for the growing population of culturally diverse online learners.
10/08/2019Amy Grincewicz

Dr. Bethany Simunich
Ready, Set, Grow! Steps on Building a Dynamic Team with a Growth Mindset5/30/2019Dr. Crystal Han

Alisha Bumgarner
Visual Storytelling: Talking Shop with Lynn Kearny

Everyone knows that storytelling is a great tool to engage people and foster community. Everyone also knows that visuals help people understand and remember. So why not put them together? Join Lynn for examples of visual storytelling (the apps) and some how–to’s (the skills) as she previews her Master’s Series presentation at this year’s ISPI conference.
4/9/2019Lynn Kearny
Managing the OPWL 537 ID Project:
Talking Shop with Team Credit Union Fraud (CUF)

ID projects typically require OPWL practitioners to create new deliverables at the same time they are revising existing ones—all while planning their next steps. How can instructional designers be three places at once? Members of Team CUF will discuss how they used Trello to manage their projects for the OPWL 537 Instructional Design course.
2/25/2019Lori Simkins

Danielle Dale

Jennifer Ratliff

Keli Jackson
The Language of Work: Talking Shop with Danny and Kathleen Langdon

How can organizations model jobs in ways that can help them meet strategic business objectives, as well as any subsequent curriculum development? Is there a work formula for improving organizational performance? How can executives, managers and workers use the language of work to identify needs, specify appropriate solutions, and collaborate with HPTers to implement and continuously improve organizational performance?

During their time with us, Danny and Kathleen to discuss:

- The language of work
- How they’ve applied the language of work and the results they’ve obtained
- When to use the language of work—and when other performance improvement models may be more appropriate
1/16/2019Danny G. Langdon

Kathleen Langdon
Performance-Focused Smile Sheets & the Learning-Transfer Evaluation Model: Talking Shop with Will Thalheimer

How can organizations redesign their end-of-training smile sheets in ways that promote learning effectiveness and job performance, rather than merely measure learner satisfaction? Are there downsides to the Kirkpatrick/Phillips/Katzell model of training evaluation? How can practitioners better evaluate their training efforts?
10/30/2018Dr. Will Thalheimer
Experimental Evidence for e-Learning: Features for Practitioners

In this session, Ruth Clark will review and identify effective features and drawbacks of experimental studies in e-learning using a recent report from Richard Mayer and his associates. When reading experimental research reports, factors related to the experimental subjects, the treatments, the outcome measures along with the experimental design all relate to the transferability of the results to your e-learning design principles. The gradual accumulation of related evidence leads to the principles reviewed in e-Learning and the Science of Instruction.
8/10/2018Ruth Clark
OPWL Post Conference Chat

Dr. Yonnie Chyung and several OPWL students and graduates who presented at professional conferences in Spring of 2018 hosted a post-conference chat webinar to reflect on what they got out of presenting their work at a professional conference and to provide other OPWL friends with suggestions on how to prepare to present at a professional conference.
6/9/2018Dr. Yonnie Chyung

Roberta Dombrowski

Kristina Goff

Sabrina Johnson

Megan Kennedy

Katherine Roberts, M.S.

Ieva Swanson, M.S.
A Day in the Life of Army Ids3/20/2018Mark Domenic

Angela Fimbres

Macaela Cashman

Michelle Austin
ISPI BABS: Conducting Evaluations with a 10-Step Procedure

Do you think of evaluating performance improvement programs as time-consuming and scary? Do you equate it with using a smiley sheet? We will explain an easy-to-follow, 10-step evaluation procedure for conducting comprehensive program evaluations. Using two evaluation studies conducted at an insurance call center and a health care organization, you will learn how performance improvement practitioners like yourselves designed evaluations based on stakeholders' needs, developed program logic models, determined dimensions, collected and analyzed data, and drew conclusions.
3/08/2018Dr. Yonnie Chyung

Tammy Wheeler

Mark Morgan

Jie Chen

Theresa A. Brittain
Using Trello to Manage Projects2/8/2018Bob Beauchamp

William Grove-Fanning
Using HPT to Create EPSS: Talking Shop with Dan Hardin

Numerous performance gaps arise from a lack of workplace guidance. Electronic performance support systems (EPSS) enable OPWL practitioners to provide such guidance at the time and in the form that users need it. Join us as two-time ISPI award winner and OPWL graduate Dan Hardin describes the creation of the Checklist Generator. This EPSS helps fishing vessel owners and operators to prepare their vessels for a U.S. Coast Guard examination.
2/06/2018Daniel Hardin
The Key to Performance: Understanding Value Creation

Whether your focus is people, processes, technology or organizations, the starting point and ultimate litmus test of our ability to improve performance lies in the understanding of value creation. Rick Rummler will share an approach and a set of models that have proven effective in understanding and improving the value created by organizations and businesses of all types and sizes.
10/26/2017Rick Rummler
Making Your Meetings More Productive: Talking Shop with Jana Kemp

How can OPWL practitioners make their team and client meetings more productive? Join us as Jana Kemp shares hard-won expertise from her book, Moving Meetings.
10/05/2017Jana Kemp
Completing the OPWL 537 ID Project9/19/2017Megan Kennedy

Danielle Schisler

Joe DeSapio
Write a strong survey instrument using evidence-based practices8/30/2017Seung Youn (Yonnie) Chyung

Ieva Swanson

Jennifer Shamsy
Rapid e-learning: An Introduction for designers specializing in workplace learning and performance6/7/2017Dr. Lisa Giacumo

Candice McCoy

Leah Yeatts

Jay Schuck

Ed Crane
Virtual Teams and OPWL Coursework

Jennifer A. Shamsy shares tips from her master’s program team project experiences.
5/8/2017Jennifer Shamsy
A Day in the Life of Learning Experience Designers4/25/2017Peggy Naydock

Jennifer Brown

Pamela Perry
Pros and Cons of Using Performance Improvement Models and Frameworks4/6/2017Rick Rummler
Transformational Learning: A Literature review of contemporary criticism and a path forward

Poster presented at the Graduate Student Showcase at Boise State University on April 3, 2017
4/3/2017Author: Joseph DeSapio, MA

Contributor: Lisa A. Giacumo, PhD
Raising the Bar: Consulting and Project Management Skills for Instructional Designers
3/23/2017Dr. Bud Benscoter
2017 AECT Design and Development Competition Webinar3/10/2017AECT
What does Big Data have to do with Human Performance Improvement?2/23/2017Dr. Lisa Giacumo

Dr. Steve Villachica
A Day in the Life of an ID: Talking Shop with Dr. Peter Honebein1/26/2017Dr. Peter Honebein
Agile and Performance Improvement: Talking Shop with Bob Winter11/01/2016Bob Winter
Focusing on the Gap: Talking Shop with Roger Chevalier9/19/2016Dr. Roger Chevalier
Moving Beyond Gilbert’s BEM: The Synchronized Analysis Model (SAM)

9/3/2016Dr. Anthony Marker
Adopting a Sustainability Lens in Your Work

Tony Marker and Linda Urban will talk about ways we can adopt a “sustainability lens” as we go about our work as performance practitioners, regardless of what level we work at.
7/21/2016Dr. Anthony Marker

Linda Urban
Professional Pathways: Fresh Out and Flying High

Three recent OPWL graduates will share their stories and tips, to show you what they did to become successful in the field of organizational performance and workplace learning.
4/21/2016Dr. Lisa Giacumo

Tiffany Carter

De Ann Allen

Suzanne Alexander
ID, PI, and OPWL: A "Shop Talk" webinar with Steve Villachica3/30/2016Dr. Steve Villachica
Doing Right by Your Clients3/29/2016Dr. Steve Villachica
Working with SMEs, the GOOD, the BAD, and the UGLY!3/9/2016Andrea Moore
Training and Performance Improvement in iNGOs: Giving our gift at a global scale3/2/2016Dr. Lisa Giacumo

Rich Peavy
Working with SMEs: An OPWL Webinar with Martha Miles2/17/2016Martha Miles
Supporting Workplace Wisdom1/27/2016Dr. Steve Villachica

Dr. Anthony Marker
Personas and Prototypes1/26/2016Amy Vecchione

Will Hughes
OPWL 592 Portfolio Defense Intro

Tips for preparing and defending your OPWL portfolio.
1/5/2016Leslie Harper

Shari Stein

Dr. Lisa Giacumo

Dr. Anthony Marker
Improving Workplace Performance12/02/2015Dr. Roger Chevalier
Personas: Breathing Life into Abstract Performance Data

Presented by the ISPI Bay Chapter
11/12/2015Cheri Lockett Zubak

Dr. Steve Villachica

Dr. Tony Marker
A Task Analysis Webinar with Pat Ferrell9/29/2015Pat Ferrell
Student Success Strategies

OPWL students share advice and strategies for being a successful graduate student.
8/6/2015OPWL students
Wisdom in the Workplace

We live in a society that puts a premium on intellect. Yet, many of the world’s complex and stubborn problems defy intellectually based solutions. Perhaps what we need is not greater intellect but instead greater wisdom and the capacity to act on that wisdom.
7/30/2015Dr. Anthony Marker
Shop Talk with Jennifer De Vries

How do performance improvement practitioners prototype their eLearning efforts? Join Jennifer as she shares her insights on how to use prototyping in ways that improve quality and shrink schedule.
2/24/2015Jennifer De Vries
Shop Talk with Bridget Bryson and Angelique Nasah

Task analysis is a representation of exemplary performance. IDs use task analysis to create performance-based training, job aids, and other performance improvement solutions. Working with subject-matter experts (SMEs) can be hard. Working on virtual teams to wrangle SMEs at a distance can be even harder.
2/19/2015Bridget Bryson

Angelique Nasah
Shop Talk with Judith Hale

One of the more challenging situations for performance improvement practitioners occurs when well-meaning clients request training that won’t solve the problems they’re experiencing. Join Judy as she shares a savvy consultant’s insights on how to turn these requests into opportunities to improve performance.
2/3/2015Dr. Judith Hale
Shop Talk: An OPWL Webinar with Kery Mortenson & Tim Gillum

Ledge Walking Technology: The quick and painless system of knowing when to push leaders off the performance ledge...and when to simply talk them off the Mt. Training
10/16/2014Kery Mortenson

Tim Gillum
Shop Talk: An OPWL Webinar with Anne Apking & Kathy Glynn

Join us for an interesting take on a client/consultant relationship—from an internal client and her external consultant. During their time with us, Anne Apking and Kathy Glynn will:

  • Compare and contrast learning and performance improvement professional’s POV from inside and outside the organization.
  • Describe how they work together (roles, responsibilities, expectations).
  • Review a project they’ve completed (need, our approach, our solution, execution, results).
  • Share secrets of their success.
8/7/2014Anne Apking

Kathy Glynn
Personas at Albertsons Library: Avoiding Click Here Instruction

Boise State's Albertsons Library uses personas, prototyping, and usability testing to improve its website. Join Hans Aagard, Deana Brown, and Amy Vecchione as they:

  • Describe the reasons why their team is using personas, prototyping, and usability testing.
  • Share their work in progress and the team's lessons learned.
  • Answer your questions.
6/25/2014Hans Aagard

Deana Brown

Amy Vecchione
Shop Talk with Michaels & Associates

Meet the training and development thought leaders from an innovative learning solutions organization, Michaels & Associates. From consultation and business analysis, this team of experts has decades of experience designing and developing face-to-face training, online or blended learning solutions, and state-of-the-art performance support systems for diverse organizations representing a array of industries.

During this 1-hour webinar, the panel will discuss:

  • How each of them got into the field and the job they holds today
  • Discuss workplace issues that impact training and development
  • Forecast future trends in instructional design and technology
  • Answer your questions
3/20/2014Sherry Michaels

Jerry Stanley

Hilary Buchholz
Shop Talk with Cammy Bean - The Accidental Instructional Designer

Cammy Bean is the VP of Learning Design for Kineo US (, a global provider of technology based learning solutions. With a focus on technology-based learning since the mid-90’s, Cammy has worked on projects for a wide range of industries including financial services, retail and manufacturing. At Kineo she takes the lead on learning design, working closely with clients from concept to execution.
3/5/2014Cammy Bean
Portfolio Defense Resources - A one man show

May 2013 graduate Joe Wessel shares his timeline, preparation notes and provides advice for how to successfully prepare for your portfolio defense.
2/19/2014Joseph Wessel
Portfolio Defense Preparation - A Team Perspective

A team of two share how they assisted each other with preparing for their culminating activity defense.
2/14/2014Kajal Changela

Perri Kennedy
Portfolio Defense Preparation - A Panel Discussion

Three graduates share their process for preparing for their portfolio defense.
2/1/2014Marnie Christenson

Robbie Proulx

Linda Urban
Dr. Darryl Sink - Prototyping and usability testing

Dr. Sink discusses prototyping and usability testing for creating instructor led and online training.
4/17/2012Dr. Darryl Sink
Shop Talk with Lamos, Muller, Parish - Forecasting weather + elearning = COMET

Meet Dr. Joe Lamos, Dr. Pat Parrish, and Bruce Muller of COMET: the Cooperative Program for Operational Meteorology Education and Training. COMET is part of UCAR: the University Corporation for Atmospheric Research.
We’ve invited Joe, Pat, and Bruce to spend time with us today because their work in creating immersive learning experiences for people who forecast the weather. We’ve also invited them because of the sheer scale of the work they do as part of a very large-scale education and training initiative.

During their hour with us, our guests will address the following topics:

  • Introduce themselves and describe how they came to the work they do.
  • Demonstrate their work in eLearning.
  • Talk about the behind-the-scene creation of these efforts.
  • Answer your questions.
4/21/2011Dr. Joseph Lamos

Bruce Miller

Dr. Pat Parrish
Elliot Rosenberg - Moving from an "order-taker for training" to a "performance improvement practitioner"

Mr. Rosenberg offers unique insights about instructional design and performance technology. He uses both as the Director of Sales Training for AT&T. In this role, he is responsible for the design of all sales-related training for AT&T's retail sales force and leaders across the country. He leads a team of six managers and 25 instructional designers.

During his time with us, Elliot will address the following topics:

  • What prepared him to perform his current work.
  • Why and how he applies HPT at AT&T.
  • A description of a current project.
  • His insights in moving from an "order-taker for training" to a "performance improvement practitioner."
  • Advice he has for students entering the field.
10/11/2010Elliot Rosenberg
Dr. Roger Kaufman - Speaking HPT and applying the OEM

Meet Dr. Roger Kaufman. He has worked as professor, and as a consultant to industry, universities, government agencies, non-profits, and the military. And Roger knows how to speak HPT to senior officials and executives in ways that have them listening to what we can offer.

During his time with us, Dr. Kaufman will address the following topics:

  • His background and how he came to HPT.
  • An application of the OEM.
  • Your questions.
4/14/2010Dr. Roger Kaufman
Dr. Karie Willyerd ('97) - Moving Sun University from irrelevance to a valued service.

Dr. Willyerd began her learning career as an instructional designer at an engineering training consultancy in the nuclear industry. Since then, she has continued to hone her skills in training, eLearning, leadership development, executive coaching and management. During her time with us, Dr. Willyerd will address the following topics:

How she came to her position at Sun.

  • How she moved Sun University from irrelevance to a valued service aligned with strategic business objectives.
  • A short demonstration of Sun Learning Services capabilities, with additional information regarding the performance gaps it addresses.

2/11/2010Dr. Karie Willyerd
Dr. Robert Brinkerhoff, EdD. - Training Impact Evaluation

Training Impact Evaluation – that Senior Managers Believe and Use
12/2/2009Dr. Robert Brinkerhoff
Dr. Al Folsom - Front-End Analysis
Dr. Folsom discusses Front End Analysis (FEA): what it is, how it’s used, and what it means for an organization.
11/5/2009Dr. Al Folsom
Dr. Roger Chevalier, CPT - The BEM
Dr. Chevalier discusses his HPT background, his modifications to Gilbert’s Behavioral Engineering Model (BEM), application of the model, Force Field Analysis.
10/30/2009Dr. Roger Chevalier
Meet the creator of the four-level Kirkpatrick evaluation model- Dr. Jim Kirkpatrick

Dr. Kirkpatrick discusses the Four Levels of Evaluation Model, changes being made to it, the creation of the Business Partnership Model, and the importance of demonstrating training value to an organization.
2/15/2009Dr. Jim Kirkpatrick
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