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Measuring Organizational Performance: Talking Shop with Kaylynn Palaio of Pact

The Carnegie Mellon Maturity Index helps organizations gauge the overall state of their processes. Josh Berson (2012) has adapted this model for use gauging the overall maturity of learning organizations. A WECC task force (2019) produced a human performance maturity model. These models help organizations place themselves withing a continuum of organizational maturity. This webinar will detail a methodology for understanding, tracking, and measuring the performance of nonprofit organizations–the Organizational Performance Index (OPI). The webinar will provide the theoretical framework underpinning the tool, details of the tool and its application, as well as a case study illustrating the use of results for organizational growth.

During our time together, Kaylynn will:

  • Introduce the Pact organization
  • Provide a case for measuring organizational performance
  • Describe the Organizational Performance Index (OPI)
  • Share the results of validity and reliability studies of the OPI
  • Share a case study
  • Address your questions and concerns

Related Materials

Pact World: Capacity Development

Performance Improvement Quarterly, “The Organizational Performance Index: A New Method for Measuring International Civil Society Capacity Development Outcomes.”

Webinar Slides (PDF)

OPWL Webinar

  • kaylynn-palaio

    Kaylynn Palaio

    Kaylynn Palaio, a purpose-driven and energetic capacity development and project management professional, she is also an experienced facilitator with a passion for teaching and learning for social change, with long-term assignments in Latin America and short-term technical assistance in Southeast Asia and East Africa. Kaylynn has over 10 years of international experience supporting diverse programming including social entrepreneurship and financial inclusion, civil society strengthening, global health and human rights. She also brings experience working on programs implementing systems-based approaches to capacity development, including collective impact, as well as network strengthening, capacity assessments and diverse strengthening modalities (mentorship, training, exchange, virtual platforms).

    Kaylynn Palaio, a purpose-driven and energetic capacity development and project management professional, she is also an experienced facilitator with a passion for teaching and learning for social change, with long-term assignments in Latin America and short-term technical assistance in Southeast Asia and East Africa. Kaylynn has over 10 years of international experience supporting diverse programming including social entrepreneurship and financial inclusion, civil society strengthening, global health and human rights. She also brings experience working on programs implementing systems-based approaches to capacity development, including collective impact, as well as network strengthening, capacity assessments and diverse strengthening modalities (mentorship, training, exchange, virtual platforms).