CONFLICT 510: Conflict Management (Fall only) Students explore techniques and strategies for how to better manage the interpersonal conflicts they will experience in life. Conflict management theory and techniques will be applied in interpersonal, intergroup, organizational, and community settings through experiential learning that will focus on skills such as self-awareness, active listening, reflection, reframing, and building strong relationships.
CONFLICT 513: Mediation and Negotiation (Fall only) Students learn the theoretical foundations of negotiation and mediation. Including both competitive and cooperative approaches to negotiation and types of mediation, mediation models, mediation case work skills, and interpersonal communication skills for facilitating communication. Students will learn how to work as a third party neutral to facilitate mediation sessions between individuals in conflict. Students will engage in intensive skills development with a focus on negotiation planning and mediation practice.
CONFLICT 514: Conflict Coaching and Facilitation (Spring only) Introduces students to two main conflict management techniques, conflict coaching and facilitation. For coaching: the steps of conflict coaching are presented, along with the appropriate questioning and communication skills needed to facilitate and one on one conversation. For facilitation: an overview of group dynamics, facilitator challenges, and strategies for successful facilitation. Students develop strong facilitation skills to keep conversations productive, on track, and leading to strong outcomes as a key to effective leadership. Both skill sets focus on future solutions and participant goals
CONFLICT 515: Conflict and Culture (Spring only) Focuses on the importance of culture in everyday lives, and the ways in which culture interrelates with and effects conflict and communication processes. Learning to communicate across cultures is imperative to our ability to function in a diverse workplace, city, and world. Using discussions, this course is designed to increase sensitivity to other cultures.