No Surprise Billing Act
Learn about “Good Faith Estimate”
Right to receive a “Good Faith Estimate” explaining how much your medical items and services will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, please contact our Health Insurance and Billing staff at
(208) 426-2158 or visit www.cms.gov/nosurprises
What insurance is accepted at Health Services?
• Health Services will bill most insurance carriers (excluding Out of State Medicaid, Medicare, VA).
• We are in-network with several local and regional insurance plans and networks.
• Please be aware many out of state insurance companies have geographic exclusions, which limit coverage for care performed out of state.
• We strongly encourage you to check with your insurance carrier prior to your appointment to make sure Health Services is in-network with your plan.
How to find out if Health Services is in-network?
1. Contact your insurance: The customer service number is located on the back of your card.
2. Ask if the provider you are scheduled to see is in your network.
3. Reference Boise State tax ID 820290701.
4. Ask how your plan will pay for services rendered at Boise State University Health Services and what your member responsibility may be
We strive to assist patients with navigating through insurance questions and concerns, but it is the patient’s responsibility to make sure the provider they are scheduled to see is in-network with their respective plans. Health Services is not responsible for your insurance processing charges out of network.
Referral and Prior Authorization
*As a word of caution some insurance companies require a referral from the primary care provider and/ or prior authorization for certain services such as mental health consultations and therapy or various procedures. You may wish to contact your insurance company to verify your benefits.
Primary Care Physician Referral Check List
1. Letterhead: Referral must be written on Primary Care Physician letterhead.
2. Name of Patient being referred.
3. Name of clinic being referred to: Boise State University Health Services.
4. Referral for: Medical and or Counseling services.
5. Referral date span: While attending Boise State University from (Start date) through end of school or specify dates.
6. Primary Care Physician signature.
Referrals may be faxed to (208) 426-1448 or by email at healthinsurance@boisestate.edu.
Health Services Billing Process
Health Services will bill as any other healthcare facility or providers office. To make this process smooth, make sure to have a copy of the front and back of your insurance card and your student ID to present at the time of your appointment.
Billing Process Breakdown
- Health Services will courtesy bill services to your insurance company.
- Any remaining patient balance after insurance has processed the claim will be transferred to the student’s My Boise State Account. *Please note that Health Services has gone green, therefore you will not receive a mailed invoice.
- Be prepared to pay your co-pay. Co-pays are expected at the time of service.