Patient Satisfaction Report

Students

779 respondents

Ages:

• 18-24 = 80%
• 25-34 = 14%
• 35-64 = 6%

Faculty/Staff

246 respondents
60-faculty, 186-staff

Faculty Ages:

• 18-34 = 11%
• 35-64 = 76%
• 65-74 = 13%

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Staff Ages:

• 18-24 = 4%
• 25-54 = 66%
• 55-74 = 30%

Other

14 responses 

Ages:

• 18-34 = 56%
• 5-54 = 27%
• 55-64 = 17%

Time

Wait time after checked-in:

• Extremely Satisfied = 586
• Satisfied = 357

Concern

Concern the nursing staff showed for your question/worries:

• Extremely Satisfied = 413
• Satisfied = 170

Care

Do you feel you received the care you needed from Health Services:

• Strongly Agree = 644
• Agree=255
• Disagree=35
• Strongly Disagree=26

Provider Concern

Concern your provider showed for your question/worries:

• Extremely statisfied = 666
• Satisfied = 248

Provider Information

Did you provider give you information about your health questions/concerns in a way that easy to understand?

• Strongly agree = 681
• Agree = 256

Treatment Plan

Do you feel like the provider’s treatment plan was consistent with your reason for visiting Health Services?

• Strongly agree = 665
• Agree = 247

Student

• Medical- 210
• Urgent Care – 202
• Nursing Visit – 22
• Counseling -195
• Crisis Counseling – 12
• Psychiatry – 44
• Dietitian – 2
• Free HIV Testing – 1
• Health Coaching – 2
• Massage – 32
• Oasis Room – 4
• Other – 35

Faculty

• Medical – 14
• Urgent Care – 11
• Nursing Visit –  3
• Counseling –   7
• Massage –   6
• Othere – 19

Staff

• Medical – 50
• Urgent Care – 30
• Nursing Visit – 4
• Counseling – 31
• Psychiatry – 3
• Dietitian  –  1
• Health Coaching – 1
• Massage – 19
• Oasis Room – 4
• OTHER 40