The service level agreement (SLA) explains how OIT delivers and supports services across the university.
It defines service expectations, response and resolution targets, and support availability. It also identifies which services are included as part of OIT’s standard support, which services require pass-through funding, and which services are outside OIT’s support scope.
Review the SLA to better understand what to expect when requesting OIT support and the shared responsibilities that help us provide reliable service.
Need assistance?
For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.