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Office of Information Technology

Help Desk

The OIT Help Desk is your first stop for technology support at Boise State. We can help troubleshoot technology issues, answer questions about university technology, and connect you with the right OIT team when additional support is needed.

Contact us

Phone: (208) 426-4357
Email: helpdesk@boisestate.edu

Hours and locations

Walk-up support

Summer hours:
Monday through Friday, 7 a.m. – 5 p.m.
Saturday and Sunday, 10 a.m. – 5 p.m.

Locations:
Interactive Learning Center, ILC 128
Albertsons Library, 2nd floor (Opening soon!)

Call center

Summer hours:
Monday through Friday, 7 a.m. – 5 p.m.
Saturday and Sunday, 10 a.m. – 5 p.m.

Quick links

Reset your password

Password management

Set up Entra MFA on a new device

Microsoft Entra Multi-Factor Authentication

Classroom support

How to use classroom technology

Honorlock proctoring support

Get help with Honorlock

Equipment checkout

Stop by the Help Desk location in the ILC to reserve a variety of technology, including tablets, laptops, video cameras, audio recorders, projectors, calculators, and accessories.

Available equipment and checkout information

Help Desk services

Get hands-on help with your technology, from setup and troubleshooting to software and university technology support. The Help Desk also provides assistance with services such as Wi-Fi, printing, myBoiseState, Google Workspace, and other technology needs.

Student support

Help Desk support for students

Faculty and staff support

Help Desk support for faculty and staff

Room reservations

Available breakout and lactation rooms in MBEB and the ILC

ServiceNow Self-Service

Submit a request or check the status of a ticket

Help Desk numbers for July

95%

Overall customer satisfaction rate

3,672

Total incidents and requests

80%

Incidents resolved on first contact