Account Request Process
Who should complete the user account request?
Account requests should be completed by supervisors.
When should I use Help Desk Self Service for a user account request?
You should use Help Desk Self Service to request accounts when you have a new employee starting work, or an employee who is leaving employment.
Keep in mind account requests take at least a business day to process, and may take even longer depending on the number and types of accounts requested.
You do not need to complete an account request if you have an employee whose job functions are changing, and access to network resources must be changed to accommodate new job duties; this can be accomplished by simply emailing OIT Accounts at firstname.lastname@example.org.
Please include the employee’s first and last name, Boise State username, and employee ID number on all correspondence.
What information do I need to complete the user account request?
You should have the user’s Boise State username, employee ID number, and specific information about the access you are requesting, which may include an equivalent user account.
How do I change my username?
How will I know when my account request is complete?
After an account request is processed, the requesting supervisor or network administrator will be notified by the Help Desk, usually via email.
Once my request is processed, is there anything else I need to do to ensure my new employee will be able to log in to the computer?
Once your request is processed, have your new employee set a password by clicking the ‘Reset/Create Password’ link at my.boisestate.edu.
After the password is set, have the employee log in to the computer.
Have the user contact the Help Desk or local or area administrator if there are any issues with logging in to the computer.
How can I expedite my new account request?
To ensure your request is processed in a timely manner, please make sure you have returned all required paperwork to Human Resource Services (including I-9 forms).