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Technology Assistance

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Help Desk Hours

  • Monday – Thursday, 7:00 am – 7:00 pm
  • Friday, 7:00 am – 6:00 pm
  • Saturday – Sunday, 10:00 am – 5:00 pm

Password Resets

Learn more about resetting your password

If you have difficulty changing your password, please contact the Help Desk by phone at (208) 426-4357.

Passwords can only be changed over the phone or in person; for security reasons, we cannot honor password reset requests through e-mail or Help Desk Self Service. Our staff will ask you to confirm your identity before your password is changed.

ProctorU Record+ Support

If the Help Desk is unavailable to provide support for issues with ProctorU Record+, please use the Live Chat feature within ProctorU, or contact ProctorU directly (see instructions under “Escalated Support”).

Classroom Support/Assistance

Learn more about technology support in classrooms

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