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Hardware Repair

Warranty Repair

Our staff are certified for warranty work on University-owned Dell and Apple computers.

We also diagnose and recommend options for non-warranty systems.

Contact the Help Desk for warranty repair services at (208) 426-4357,, or Help Desk Self Service.

Hardware Repair

Please supply as much information as possible about your computer, such as:

  • Account number/organization ID to be charged for parts
  • Make and model of hardware to be serviced (please be specific)
  • State ID tag number, if applicable
  • Location of equipment (building & room number)
  • Name of contact and phone number, if different from requestor

Contact the Help Desk for hardware repair services at (208) 426-4357,, or Help Desk Self Service.

Third-Party Repair Option

RJM Electronics
4524 Overland Rd.
(208) 472-2800, press option 2

Rates: In-shop: $125 flat fee plus parts. On-campus: $100 for first hour, $50 per each additional hour plus parts. RJM also offers a 10% discount for repair service to University students.

Printer Repair Options

Printer repair service can be contracted through:

  • Valley Office Systems – Boise
    5461 Kendall Street, (208) 384-5954
    Rates: On-campus – $75 flat rate per printer, $65 for each additional printer. Parts cost extra.
  • CK Technologies, Inc.
    7665 W. Mossy Cup Street, (208) 362-4740
    Rates: In-shop: $50 per hour plus parts. On-campus: $75 for service call (includes first hour), then $83 for each additional hour plus parts.
  • Digital Imaging
    6111 Overland Rd., (208) 323-2679
    Rates: Two types of service: Contract Service – in-shop and on-campus, no charge for labor provided customer enters into 12-month maintenance contract, which requires purchase of two print cartridges per printer device per year (parts cost extra). Non-Contract Service – in-shop and on-campus, $75 per hour small desktop printers, $150 per hour large printers (plus parts).

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357,, chat, or Help Desk Self Service.