Solutions for Accessing Records
You may have a need to download or print personal records within myBoiseState, such as a W-2 tax form.
Sometimes issues arise that may prevent you from viewing these records. These problems are often related to web browser pop-up blocking or security settings.
The following are steps you can take to resolve these issues:
Check your web browser’s pop-up blocker – is it turned on?
- If pop-ups have been blocked, you’ll see the blocked pop-up alert icon in the address bar. Click the icon to see a list of the blocked pop-ups.
- Click the link for the pop-up window that you’d like to see.
- To always see pop-ups for the site, select “Always show pop-ups from [site].” The site will be added to the exceptions list, which you can manage in the Content Settings dialog.
- Additional info on managing Chrome’s pop-up settings can be found on Google’s website.
- From the Safari menu, choose Preferences… and click the Security tab.
- Ensure the Block pop-up windows option is not checked. Unchecking this option will allow pop-ups.
- To block pop-ups once again, check the Block pop-up windows checkbox.
- Click Settings, then more… > Settings > Privacy & security.
- Scroll down to “Security.”
- Switch “Block pop-ups” to Off.
- Open Firefox, then go to the web page that you want to allow pop-ups.
- In Firefox’s URL window, highlight the entire web address of the current page, then choose the Copy command from the Edit menu or right-click and choose the Copy command.
- Click the icon with three horizontal bars in the upper right side of the browser toolbar.
- Select Options (Windows) or Preferences (macOS).
- In the left sidebar, click on the Content icon to display the Content section.
- In the Pop-ups section, ensure the Block pop-up windows checkbox is selected, then click the adjacent Exceptions... button.
- In the Address of web site: field, choose the Paste command from the Edit menu or right-click and choose the Paste command, and then click Allow.
- Click Save Changes.
- Close any remaining dialog boxes.
If you are using Internet Explorer, please note that it is no longer a supported web browser. You must use a modern web browser to access information in myBoiseState.