Solutions for accessing records

You may have a need to download or print personal records within myBoiseState, such as a W-2 tax form.

Sometimes issues arise that may prevent you from viewing these records. These problems are often related to web browser pop-up blocking or security settings.

The following are steps you can take to resolve these issues:

Check your web browser’s pop-up blocker — is it turned on?

For Google Chrome

1. At the top right, click the three-dot menu icon, and choose Settings.
2. Click Privacy and security > Site settings > Pop-ups and redirects
3. Change the default behavior to Sites can send pop-ups and use redirects.

For Microsoft Edge

1. At the top right, click the three-dot menu icon, and choose Settings.
2. On the left menu, choose Privacy, search, and services. If you do not see this setting, expand your window and the setting menu should appear.
3. Choose Site permissions > All permissions > Pop-ups and redirects. Switch off the setting named Blocked.

For Mozilla Firefox

1. At the top right, click the three-line menu icon, and choose Settings.
2. Click Privacy and security.
3. Under “Permissions”, uncheck Block Pop-up windows.

For Apple Safari

1. Open Safari.
2. Go to “Preferences”.
3. Navigate to the “Websites” tab, then select Pop-up Windows and choose Allow for “When visiting other websites” or for specific websites.

Internet Explorer

If you are using Internet Explorer, please note that it is no longer a supported web browser. You must use a modern web browser to access information in myBoiseState.