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Desk Phones

Available Phone Options

The Office of Information Technology offers desk phones, softphones (computer-based phone), and conference phones, along with accessories.

Connect Your Phone

Image of back of 8841 telephone with instructions on how to connect ports.
  1. Connect the blue cable between the “10/100 SW” (center) jack on the rear of the phone to the phone port on the wall.
  2. Connect the white cable between the “10/100 PC” (right) jack on the rear of the phone to the ethernet port on your computer.

Caution: Do not connect the 10/100 PC port on your phone to anything other than your desktop computer; if you connect this to a wall jack it will cause a network loop and is a terrible, no good, very bad thing.

Dialing Instructions

  • Main Boise State Campus Numbers: 6-xxxx or 7-xxxx
  • University Housing Numbers: 7-xxxx
  • Local Calls: Dial 8 + the number.
  • Emergency 911 Calls: Dial 911 and wait for the call to connect.
  • Incoming Calls: Incoming calls to Boise State may be placed to the desired extension by dialing extension number listed in the Boise State directory. Incoming collect calls or third-party number calls to Boise State are not accepted.
  • Direct Dial Long Distance (U.S. and Canada): 8 + 1 + area code then 7 digits
  • Toll Free Dialing: 8 + 1 + toll free number
  • International (Overseas) & Mexico: 8 + 011 + required numbers, ie. city code, country code. There can be a delay of up to 12 seconds when connecting, do not hang up and redial before the call connects.

How to Configure Your Telephone

You can configure your Cisco IP phone online through Cisco Call Manager.

Configuration options include forwarding calls to another number, adding or updating Speed Dial settings, and many more.

Telephone Repair

Labor repair rate is $72.00 per hour, billed in 1/4 hour increments.

Problems with phones or data lines that are not working are given top priority for repair.

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357,, chat, or Help Desk Self Service.