Network and Phone Services Price List
Prices effective July 1, 2023.
Phones
| Services | Description | Monthly Charge |
| IP Phone (any model) | IP Phone, Large color display, Support for multiple lines, Speaker; with data line and voicemail. | $40.00 |
| Softphone | IP Phone, Large color display, Support for multiple lines, Speaker; with data line and voicemail. | $30.00 |
| IP Analog/Fax | A telephone line for fax, credit card machine, or other specialized analog systems. | $30.00 |
| eFax | Send and receive faxes through software. | $10.00 |
| Emergency Line | Charge for an Alarm Line or Elevator Line or Emergency Phone Line. | $18.00 |
| Conference Phone | A full-featured, IP-based, hands-free conference station. | $45.00 |
| IP Port-Active | Continuous live Telephone and/or live Data port never to be disconnected regardless of usage history. | $5.00 per port |
| Circuit Line | Charge for a circuit line or dry pair connection. Requesting department attaches equipment or line to both ends of the circuit. Telephone Service Request required for Telco access to Boise State Equipment. | $30.00 |
| Voice Mail Only | Charge for a Voice Mailbox only. The monthly line charge for digital or digital/analog lines includes one mailbox. (Also the charge for a courtesy phone.) | $10.00 |
| Additional Options | Description | Monthly Charge |
| Additional Line Only | Additional directory line, installed on existing Cisco IP Phone. | $2.00 |
| Alarm Line or Elevator Line | Charge for an Alarm Line or Elevator Line | $15.00 |
| Call Queuing | A full-featured solution for managing customer contact centers. Callers dial a main queue number for a department and are routed to the next available representative or are placed in a queue for the next available representative. Additional charge for setup. | $5.50 per agent |
| Call Tree | Menu for callers to choose where their call is directed | $2.00 for the main number, $2.00 per button press |
| Circuit Line | Charge for a circuit line or dry pair connection. Requesting department attaches equipment or line to both ends of the circuit. Telephone Service Request required for Telco access to Boise State Equipment. | $30.00 |
| Conference Call Line (MeetMe) | Caller paid dial in, maximum of 8 participants, no setup fee. Permanent numbers can be arranged. Intended for intermittent use only. | $30.00 per month |
| Extension Mobility | Allows users to configure any Cisco IP phone as their own, on a temporary basis. | $2.00 per month |
| Hidden Extension | Extension masked by another extension to prevent caller identification. | $2.00 |
| Hunt Group | Monthly Charge is $5.00 per hunt number, plus setup labor (See Labor Rates below) | $5.00 |
| Conference phone: 8831G | A full-featured, IP-based, hands-free conference station | $35.00 |
| Mobile Connect | Mobile Connect, also known as Single Number Reach, allows calls placed to your Boise State extension to be extended to your mobile phone without advertising your personal number. Additional charge for setup. | Free |
| Multiple Display Numbers (MDN’s) | Display of additional extensions on a telephone. Hourly Rate for Set-Up. | Free |
| Conference Phone Rental | Conference phone complete with setup and tear down, one day rental | $30.00 per day rental |
| Saved Extension | Extension Saved for Later Use | $2.00 |
| Voice Mail Only | Charge for a Voice Mailbox Only. The monthly line charge for digital or digital/analog lines includes one mailbox. | $2.00 |
| Labor Rates | Description | Hourly |
| Standard Labor- Per Hour in 1/4 Hour Increments | Jobs that are scheduled through the web request pages and processed in a normal queue. New installations of telephone lines and equipment, data lines, new cable installation, telephone and data line moves, adds, or changes. | $36.00 |
| Priority Requests- Per Hour in 1/2 Hour Increments | Jobs that are specified as Priority by the customer and require immediate resolution. | $108.00 |
| Telephone Repair | Telephone repair to existing service and equipment, except when theft, vandalism, or abuse are involved. | No charge |
| OIT Business Services Research Requests- Per Hour in 1/4 Hour Increments | Applies to requests for materials such as copies of non-current customer toll statements or prior service unit billings; investigations of non-current information on service unit billings or billable repairs; and requests for other documentation or historical records. Hourly rate does not apply to normal, day-to-day customer service. | $36.00 |
| Ethernet Internet Services for non-Boise State entities | Ethernet hand-off includes one Public IP address. Customer will be responsible for providing their own Router and redistributing service to their devices. | $50 per 10Mbs CIR of service billed in 10Mbs increments. |
| New Ethernet Data/Phone Line | You may need to add network ports to an office or classroom location to provide service to more computers, printers, phones or other network devices. All network wiring installations are completed by OIT or an approved contractor per Boise State policy. OIT provides construction professionals who can ensure that all Fire and Materials Safety Codes are met during installation, and that the installation meets OIT's warranty requirements. This process can be started by placing a request through support.boisestate.edu or calling 426-HELP. An OIT representative will contact you, determine which parts and labor are required to complete the wiring, and provide a cost estimate. | Price TBD. All new lines require an inspection so we may develop a customized cost estimate. |
| CAT5E Cable | You may purchase a new ethernet cable to connect a computer, phone, or other device to the network. | 3 ft CAT5E Cable - $2.00 5 ft CAT5E Cable - $3.00 10 ft CAT5E Cable - $4.00 14 ft CAT5E Cable - $5.00 25 ft CAT5E Cable - $6.00 |
Phone Options
| Billing Code | Additional Options | Description | Monthly Charge |
| Ext Charge | Additional Line Only | Additional directory line, installed on existing Cisco IP Phone. | $2.00 |
| Ext Charge | Call Tree | Menu for callers to choose where their call is directed | $2.00 for the main number $2.00 per button press |
| Ext Charge | Extension Mobility | Allows users to configure any Cisco IP phone as their own, on a temporary basis. | $2.00 |
| Ext Charge | Mobile Connect | Mobile Connect, also known as Single Number Reach, allows calls placed to your Boise State extension to be extended to your mobile phone without advertising your personal number. Additional charge for setup. | $2.00 |
| Ext Charge | Call Forwarding | Call forwarding redirects or forwards incoming calls to an alternate number | $2.00 |
| Hidden Ext | Hidden Extension | Extension masked by another extension to prevent caller identification. (i.e. HIPAA mask) | $2.00 |
| Hidden Ext | Saved Extension | Extension Saved for Later Use | $2.00 |
| Conference Now | Conference Now | Caller paid dial in, maximum of 20 participants, no setup fee. Permanent numbers can be arranged. Intended for intermittent use only. | $5.00 |
| Hunt Group | Hunt Group | Monthly Charge is $5.00 per hunt number, plus setup labor (See Labor Rates below) | $5.00 |
| Queue Agent | Call Queuing | A full-featured solution for managing customer contact centers. Callers dial a main queue number for a department and are routed to the next available representative or are placed in a queue for the next available representative. Additional charge for setup. | $8.00 per agent |
| IP Expansion | Expansion Module IP Phone | Expansion equipment (sidecar) to increase speed dial or busy lines. | $15.00 |
| Multiple Display Numbers | Display of additional extensions on a telephone. Hourly Rate for Set-Up. | Free |
Labor and Network Services
| Labor Rates | Description | Hourly |
| Standard Labor | New installations of telephone lines and equipment, data lines, new cable installation, telephone and data line moves, adds, or changes. | $72.00 per hour, billed per quarter hour |
| Priority Requests | After hours, and jobs specified as Priority by the customer that require immediate resolution. | $144.00 per hour, billed per quarter hour |
| Telephone Repair | Telephone repair to existing service and equipment, except when theft, vandalism, or abuse are involved. | No charge |
| OIT Business Services Research Requests- Per Hour in 1/4 Hour Increments | Applies to requests for materials such as copies of non-current customer toll statements or prior service unit billings; investigations of non-current information on service unit billings or billable repairs; and requests for other documentation or historical records. Hourly rate does not apply to normal, day-to-day customer service. | $36.00 |
| Ethernet Internet Services for non-Boise State entities | Ethernet hand-off includes one Public IP address. Customer will be responsible for providing their own Router and redistributing service to their devices. | $50 per 10Mbs CIR of service billed in 10Mbs increments. |
| New Ethernet Data/Phone Line | All network wiring installations are completed by OIT approved contractor per Boise State policy. This process can be started by placing a request through https://support.boisestate.edu or calling (208) 426-4357. An OIT representative will contact you. | Estimate to be provided. |
| CAT5E Cable | You may purchase a new ethernet cable to connect a computer, phone, or other device to the network. | 3 ft CAT5E Cable - $2.00 5 ft CAT5E Cable - $3.00 10 ft CAT5E Cable - $4.00 14 ft CAT5E Cable - $5.00 25 ft CAT5E Cable - $6.00 |
Need Assistance?
For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.