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OIT hours and contact information
Contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or use ServiceNow.
Help Desk regular hours
- Monday through Thursday, 7:00 am – 10:00 pm
- Friday, 7:00 am – 6:00 pm
- Saturday and Sunday, 10:00 am – 6:00 pm
Operating hours are listed on our Hours and Contact Information page. Please check regularly as hours and modes of service are subject to change.
Numbers for October 2025
Key metrics97%
Overall customer satisfaction rate
5,183
Total incidents and requests
82%
Incidents resolved on first contact
1
Critical incidents reported
113
High priority incidents reported
13%
Top percentage of incidents by category (Accounts and passwords)
OIT learning and engagement
Upcoming events
Need assistance?
For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or ServiceNow.