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Office of Information Technology

We support innovation and advance education and research at Boise State by providing reliable, sustainable technology solutions to our University community.

Latest OIT News

The Latest Version of Boise State Mobile Available Now
Google Workspace Quotas Coming May 21
Windows 11 Available May 22
University transition to Zoom Phone coming soon
Contact Us

OIT Hours and Contact Information

Contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat online, or use Help Desk Self Service.

Help Desk Hours

  • Monday through Friday, 7:00 am to 5:00 pm
  • Saturday and Sunday, 10:00 am – 5:00 pm

Operating hours are listed on our Hours and Contact Information page. Please check regularly as hours and modes of service are subject to change.

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Max's Minute

Transparency, Trust, and Collaboration

CIO Max Davis-Johnson highlights the pivotal role of transparency in fostering trust and collaboration between the Office of Information Technology and our Boise State community.

Openly sharing information mitigates uncertainty and enhances decision-making throughout the campus. Transparency serves as a foundation that not only holds IT accountable but also drives operational excellence. This is evident through various initiatives, such as our Project Management Office dashboard, dedicated university project websites, customer satisfaction metrics, and continuous engagement through regular meetings with key colleges and departments.

May Numbers

Key metrics

4.9

Customer satisfaction score (out of 5.00)

4,248

Total incidents and requests

1,852

Incidents resolved on first contact

4

Critical incidents reported

108

High priority incidents reported

13%

Top number of incidents by category (Password self service)

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.

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