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Office of Information Technology

We support innovation and advance education and research at Boise State by providing reliable, sustainable technology solutions to our University community.

Latest OIT news

Changes to RelevantID in Qualtrics
Zoom login authentication update coming May 27
iClicker Cloud 7.1 & 7.2 collaborative learning polling training June 11
Max’s Minute: “What keeps a CIO up at night?”
Contact us

OIT hours and contact information

Contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat online, or use Help Desk Self Service.

Help Desk hours

  • Monday through Friday, 7:00 am – 5:00 pm
  • Saturday and Sunday, 10:00 am – 5:00 pm

Operating hours are listed on our Hours and Contact Information page. Please check regularly as hours and modes of service are subject to change.

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Numbers for June 2025

Key metrics

98%

Overall customer satisfaction rate

4,017

Total incidents and requests

70%

Incidents resolved on first contact

0

Critical incidents reported

75

High priority incidents reported

13%

Top percentage of incidents by category (Multifactor authentication)
Max’s Minute

What keeps a CIO awake at night?

In his latest video, Chief Information Officer Max Davis-Johnson discusses the key concerns that keep the Office of Information Technology (OIT) focused, including prioritizing work according to Boise State’s strategic needs, reducing complexity, improving efficiency, managing risks like cybersecurity and AI, and strengthening communication.

Max emphasizes that technology solutions depend equally on people, processes, and technology, and highlights the unique diversity of IT in higher education.

OIT learning and engagement

Upcoming events

Need assistance?

For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.

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