Number of incidents by priority

Number of incidents by priority metric for December 2024 through May 2025

A bar chart displaying incident counts from December 2024 to May 2025, categorized by severity: 'High' (blue) and 'Critical' (orange). Incident counts per month: Dec/2024 - 89 (High); Jan/2025 - 132 (High), 5 (Critical); Feb/2025 - 106 (High), 1 (Critical); Mar/2025 - 105 (High), 2 (Critical); Apr/2025 - 89 (High), 2 (Critical); May/2025 - 82 (High). The chart visually compares incident trends over six months.

About this metric

Incident priority is determined by assessing its impact and urgency.

Critical priority

Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.

High priority

Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.

December 2024

High: 89
Critical: 0

January 2025

High: 132
Critical: 5

February 2025

High: 106
Critical: 1

March 2025

High: 105
Critical: 2

April 2025

High: 89
Critical: 2

May 2025

High: 82
Critical: 0

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