Number of Incidents by Priority
Number of Incidents by Priority Metric for January to June 2024
![number of incidents by priority for January to June 2024](https://www.boisestate.edu/oit/wp-content/uploads/sites/42/2024/07/chart-84.png)
About This Metric
Incident priority is determined by assessing its impact and urgency.
Critical Priority
Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.
High Priority
Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.
January 2024
- High: 119
- Critical: 4
February 2024
- High: 97
- Critical: 3
March 2024
- High: 102
- Critical: 1
April 2024
- High: 95
- Critical: 0
May 2024
- High: 109
- Critical: 4
June 2024
- High: 99
- Critical: 1