Number of Incidents by Priority
Number of Incidents by Priority Metric for November 2023 to April 2024
About This Metric
Incident priority is determined by assessing its impact and urgency.
Critical Priority
Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.
High Priority
Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.
November 2023
- High: 103
- Critical: 1
December 2023
- High: 67
- Critical: 2
January 2024
- High: 119
- Critical: 4
February 2024
- High: 97
- Critical: 3
March 2024
- High: 102
- Critical: 1
April 2024
- High: 94
- Critical: 0