Number of incidents by priority metric for September 2025 through February 2026
About this metric
Incident priority is determined by assessing its impact and urgency.
Critical priority
Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.
High priority
Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.
September 2025
- High: 117
- Critical: 1
October 2025
- High: 118
- Critical: 1
November 2025
- High: 103
- Critical: 3
December 2025
- High: 80
- Critical: 0
January 2026
- High: 113
- Critical: 1
February 2026
- High: 79
- Critical: 0