Number of incidents by priority metric for June through November 2025
About this metric
Incident priority is determined by assessing its impact and urgency.
Critical priority
Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.
High priority
Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.
June 2025
- High: 78
- Critical: 0
July 2025
- High: 102
- Critical: 0
August 2025
- High: 130
- Critical: 1
September 2025
- High: 116
- Critical: 1
October 2025
- High: 114
- Critical: 1
November 2025
- High: 100
- Critical: 3