Number of Incidents by Priority
Number of Incidents by Priority Metric for June to November 2023
About This Metric
Incident priority is determined by assessing its impact and urgency.
Critical Priority
Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.
High Priority
Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.
June 2023
- High: 103
- Critical: 0
July 2023
- High: 118
- Critical: 1
August 2023
- High: 191
- Critical: 1
September 2023
- High: 117
- Critical: 3
October 2023
- High: 114
- Critical: 2
November 2023
- High: 100
- Critical: 1