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Number of Incidents by Priority

Number of Incidents by Priority Metric for March 2023 through August 2023

Number of incidents by priority metric from March to August 2023

About This Metric

Incident priority is determined by assessing its impact and urgency.

Critical Priority

Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.

High Priority

Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.

March 2023

  • High: 81
  • Critical: 2

April 2023

  • High: 90
  • Critical: 5

May 2023

  • High: 136
  • Critical: 5

June 2023

  • High: 103
  • Critical: 0

July 2023

  • High: 117
  • Critical: 1

August 2023

  • High: 189
  • Critical: 1

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