Average Time to Resolve Incident
Average Time to Resolve Incident Metric March 2023 through August 2023
About This Metric
The Average Time to Resolve Incident metric measures the average amount of time to resolve something that has broken.
This metric doesn’t necessarily indicate the time it took to fix interruptions or service issues but instead measures the time between the analyst or technician logging the incident and then confirming with the customer that that incident is resolved.
As we often don’t receive confirmation from customers that an incident is resolved until at least the next day, that time lag may impact the overall average duration.
March 2023
- Average business duration: 22 hours, 24 minutes
April 2023
- Average business duration: 17 hours, 53 minutes
May 2023
- Average business duration: 11 hours, 48 minutes
June 2023
- Average business duration: 18 hours, 8 minutes
July 2023
- Average business duration: 19 hours, 55 minutes
August 2023
- Average business duration: 9 hours, 54 minutes