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Average Time to Resolve Incident

Average Time to Resolve Incident Metric for August 2023 to January 2024

average time to resolve incident metric for Aug 2023 to Jan 2024

About This Metric

The Average Time to Resolve Incident metric measures the average amount of time to resolve something that has broken.

This metric doesn’t necessarily indicate the time it took to fix interruptions or service issues but instead measures the time between the analyst or technician logging the incident and then confirming with the customer that that incident is resolved.

As we often don’t receive confirmation from customers that an incident is resolved until at least the next day, that time lag may impact the overall average duration.

August 2023

Average business duration: 9 hours, 54 minutes

September 2023

Average business duration: 26 hours, 22 minutes

October 2023

Average business duration: 20 hours, 15 minutes

November 2023

Average business duration: 13 hours, 11 minutes

December 2023

Average business duration: 23 hours, 39 minutes

January 2024

Average business duration: 25 hours, 55 minutes

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